Operations and Customer Experience Director
il y a 3 jours
We are looking for a talented Operations and Customer Experience Director to join our team at The Room Antwerp. As a key member of our operations team, you will be responsible for maintaining seamless business operations and ensuring exceptional customer experiences.
About the RoleThis is a dynamic and fast-paced environment where creativity, innovation, and e-commerce excellence come together. You will work closely with cross-functional teams to optimize processes, support strategic decision-making, and drive business growth.
Main Responsibilities- Stock and Logistics Management: Ensure smooth integration of new products, manage stock levels, and coordinate future restocks.
- Customer Service: Respond to customer emails, resolve issues, and provide excellent customer interactions.
- E-Commerce Platform Management: Oversee the store daily operations of the company's e-commerce platform, ensuring an optimal user experience.
- Strong background in inventory management, order fulfillment, and customer service
- Minimum 2-3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Proficiency in e-commerce platforms (e.g., Shopify) and order management systems
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