Global Customer Experience Director

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique Lyreco Switzerland AG Temps plein

About Us

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Lyreco is the European leader and third largest distributor of workplace products and services in the world. A privately owned company since 1926, we have continuously adapted to evolving workplaces through our focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.

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We directly operate in 25 countries in Europe and Asia and cover 17 additional markets on four continents through a network of distribution partners. With over 12,000 employees, we strive to provide a unique and differentiated experience to our customers.

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Your Mission

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As the Chief Experience Officer, you will define, formalise and implement Lyreco's Customer Experience strategy to drive revenue growth. This involves orchestrating a multichannel approach, including sales forces, customer care and digital presence, to deliver a unique and differentiated experience to customers.

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You will serve as a key member of the group executive team, managing a team of Group Directors in sales, customer care and digital domains. Your responsibilities will include:

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  • Multichannel Strategy:">
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    • Define a comprehensive multichannel strategy that combines and optimises Lyreco's presence across three contact channels: sales force, customer care and digital.">
    • Formalise this strategy and ensure its implementation in all countries where Lyreco operates, collaborating closely with Managing Directors.">
    • Continuously improve the model by gathering input from markets, monitoring trends and adopting a pioneering approach to provide an exceptional customer experience.">
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  • Leadership:">
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    • Collaborate extensively with other group executive team members and act as a strong team player.">
    • Manage and inspire a team of seasoned Group Directors who share responsibility for developing the multichannel approach and implementing actions in their areas of expertise.">
    • Entertain strong relationships with the Managing Directors community to remain highly connected to market situations.">
    • Develop a culture of strong relationships between Group Directors and counterparts in countries.">
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Your Profile

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We are looking for a talented and ambitious individual with:

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  • Bachelor Degree in Business Management or equivalent">
  • 5 years minimum experience in a Global Leadership Team or as a Business Unit director (MD)">
  • Strong business aculture">
  • Strong team player">
  • Demonstrated ability to lead and inspire large and international teams with strong communication skills">
  • Proven ability to work in a multicultural environment">
  • High level of energy">
  • Experience in managing a customer-facing sales force">
  • Experience in managing indirect facing teams">
  • Experience in pure Digital sales domain">
  • Ability to work with minimal supervision">
  • Fluent in English">
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Benefits

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We offer a competitive salary, hybrid work model, pension plan, and personal growth budget. Our position is based in Brussels with extensive weekly presence in Marly, Gdansk or Dordrecht and regular travels in countries.


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