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IT Infrastructure Specialist
il y a 1 semaine
We are looking for an experienced IT support professional to join our team in Brussels. As an IT Support Specialist, you will be responsible for delivering high-quality support services to our customers.
The role involves both remote and on-site support, with a strong focus on customer satisfaction and operational best practices.
- Deliver exceptional support to end-users through various communication channels.
- Analyze and troubleshoot technical issues, ensuring timely resolution.
- Configure and install PC environments (Windows OS, applications).
- Maintain accurate records of incidents and requests, analyzing escalated problems to identify root causes.
Serve as the primary point of contact for IT-related issues, providing prompt and effective support.
Utilize ITIL standards to ensure compliance with relevant policies and procedures.
Collaborate with internal teams, including system administration and database teams, to address higher-level tasks.
Requirements- Proven experience supporting and troubleshooting Windows-based systems.
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent communication skills with a diplomatic, empathetic, and user-oriented approach.
As a global ICT integrator, we offer a supportive, growth-oriented culture with opportunities to learn and advance.
Our integrated and secure-by-design portfolio includes Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance.
