IT Service Delivery Professional

il y a 6 jours


Bruxelles, Région de Bruxelles, Belgique Wipro Temps plein
Company Overview

We are a trusted partner to businesses worldwide, leveraging cutting-edge technology to deliver innovative solutions.

Our dedication to sustainability and social responsibility drives us to create positive impact in the communities we serve.

Job Summary

The IT Service Delivery Professional role entails delivering high-quality technical support to our clients, ensuring seamless service delivery and excellent client satisfaction.

  • You will be responsible for identifying and implementing process improvements, driving efficiency and effectiveness in our service delivery model.
  • You will collaborate with cross-functional teams to develop and maintain technical documentation and knowledge management systems.
Key Accountabilities
  • Develop and execute plans to improve service delivery metrics, such as first call resolution and mean time to resolve.
  • Collaborate with engineering teams to design, develop, and test new technical solutions.
Required Expertise
  • Extensive experience in IT service management, with a focus on technical support and service delivery.
  • Strong understanding of software development life cycles, including agile methodologies.
  • Expert-level proficiency in Visual Basic programming language.
Benefits

We prioritize employee well-being, offering a range of benefits and programs that promote work-life balance and personal growth.



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