Business Process Optimization Lead

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Innova Solutions Temps plein
Job Title: Process Expert Professional

Job Type: Contract/Freelance

Location: Remote Work Opportunity

Work regime: Hybrid (2 Day Onsite in a Week)

Keywords: Visio, Aris, ChatGPT, Copilot

Our Team

We are a diverse and award-winning global technology services partner. Our team provides strategic technology, talent, and business transformation solutions, enabling our clients to be leaders in their field.

  • Founded in 1998, headquartered in Atlanta (Duluth), Georgia
  • Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B
  • Delivers strategic technology and business transformation solutions globally
  • Operates through global delivery centers across North America, Asia, and Europe
  • Provides services for data center migration and workload development for cloud service providers
Responsibilities
  • Define and analyze existing business models using process modeling techniques and methods
  • Manage end-to-end process documentation (AS IS and TO BE)
  • Review and update existing process descriptions, model data
  • Develop process strategies (from AS IS to TO BE)
  • Monitor the performance and quality of Product processes (NPS, NPE, number of incidents, etc.) and improve them
  • Process governance, documentation, and optimization
  • Document management
  • Accurate reporting towards management
  • Stakeholder management
Requirements
  • Strong technical writing skills and expertise with process modeling techniques and methods
  • Excellent experience with process modeling tools (Visio, Aris) and the creation of flow charts
  • Good experience with digitization projects (chatbot, mobile) to optimize operations
  • One past experience with AI to improve process or operations (Copilot and/or ChatGPT like)
  • Proven experience with business stakeholders to collect requirements through workshops
  • Proven experience with business stakeholders to ensure good adoption of changes


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