Business Process Optimization Lead
il y a 4 jours
Job Type: Contract/Freelance
Location: Remote Work Opportunity
Work regime: Hybrid (2 Day Onsite in a Week)
Keywords: Visio, Aris, ChatGPT, Copilot
Our TeamWe are a diverse and award-winning global technology services partner. Our team provides strategic technology, talent, and business transformation solutions, enabling our clients to be leaders in their field.
- Founded in 1998, headquartered in Atlanta (Duluth), Georgia
- Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B
- Delivers strategic technology and business transformation solutions globally
- Operates through global delivery centers across North America, Asia, and Europe
- Provides services for data center migration and workload development for cloud service providers
- Define and analyze existing business models using process modeling techniques and methods
- Manage end-to-end process documentation (AS IS and TO BE)
- Review and update existing process descriptions, model data
- Develop process strategies (from AS IS to TO BE)
- Monitor the performance and quality of Product processes (NPS, NPE, number of incidents, etc.) and improve them
- Process governance, documentation, and optimization
- Document management
- Accurate reporting towards management
- Stakeholder management
- Strong technical writing skills and expertise with process modeling techniques and methods
- Excellent experience with process modeling tools (Visio, Aris) and the creation of flow charts
- Good experience with digitization projects (chatbot, mobile) to optimize operations
- One past experience with AI to improve process or operations (Copilot and/or ChatGPT like)
- Proven experience with business stakeholders to collect requirements through workshops
- Proven experience with business stakeholders to ensure good adoption of changes
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