Functional Support Expert
il y a 1 semaine
Itineris is a dynamic and international environment where you can grow your career through various educational programs and growth paths. We offer internal mobility, flexible working options, and competitive perks & benefits. Our goal is to help you reach your full potential, both at work and in your personal life. As a Functional Consultant, you'll have the opportunity to develop your skills, work with future-ready companies, and make a direct impact on our growth journey.
Key responsibilities include:
- Managing professional and successful service delivery approaches towards customers
- Monitoring SLA
- Managing escalation tasks
- Performing end-to-end testing of solutions
- Maintaining lists of known work-arounds and issues/problems
- Analyzing change requests received from customers
Required skills and qualifications include a bachelor's or master's degree in IT, a strong interest in functional business processes, and at least 3-5 years of experience in an Application/Functional Support/Service Delivery role. You should also possess excellent analytical and problem-solving skills, and the ability to learn quickly.
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