Full-Time Customer Support Representative
il y a 4 jours
GXO Logistics, Inc. is a dynamic organization that offers advanced supply chain solutions for global companies. We're seeking a dedicated Customer Service Officer to join our team and contribute to our mission of delivering exceptional service.
In this role, you'll be responsible for handling customer inquiries, resolving issues, and maintaining relationships with our clients. You'll also collaborate with our warehouse team to ensure smooth operations and enhance the overall customer experience.
Your key responsibilities will include:
- Responding to customer inquiries and resolving issues in a timely manner
- Maintaining accurate records of customer interactions and transactions
- Collaborating with the warehouse team to improve operational efficiency
- Developing and implementing process improvements to enhance customer satisfaction
- Providing excellent customer service through effective communication and problem-solving skills
To excel in this role, you'll need:
- A strong background in customer service or logistics
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in MS Office, particularly Excel
- Fluency in Dutch and English, both spoken and written
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