IT Monitoring Expert

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Stefanini NV Temps plein
Job Description

We are Stefanini NV, a leading IT services company with over 35 years of experience in delivering world-class solutions. Our team is passionate about innovation and committed to excellence.

About the Role
As a proactive Monitoring Analyst, you will be responsible for monitoring our customers' systems and infrastructure at their site in Haren. You will work closely with other operational and network technical teams to ensure seamless service delivery. Your role will involve proactively monitoring systems and infrastructure, managing alerts, applying procedures to restore systems and services, and providing first-line support to internal and external customers.

Key Responsibilities
  • Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission-critical systems)
  • Managing alerts raised by monitoring systems according to internal procedures
  • Apply procedures to restore systems and services and take part in planned and unplanned interventions
  • Provide first-line support to internal and external customers via phone, email and walk-in

Required Skills and Qualifications
  • 1+ year of experience on Networking specific Support (focus on Monitoring activities)
  • Good knowledge of network topologies (LAN/WAN) and operating experience in TCP
  • Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes
  • Good knowledge of Unix/Linux/Windows
  • Experience with Ticketing Tools and standard Office applications

Benefits
  • Competitive salary and benefits package
  • Hospitalization and group insurance
  • Extra vacation days
  • Opportunities to learn and develop: training programs; Yearly CECAS certification
  • Personalized career path within the organization

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