Customer Support Specialist

il y a 6 jours


Mechelen, Flandre, Belgique Kadanza Temps plein

We are seeking a dedicated and highly skilled Customer Support Specialist to join our team at Kadanza. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through proactive and timely support.

Job Description
  • Provide top-tier support to high-profile clients via email, chat, and phone, ensuring their needs are addressed promptly and effectively.
  • Troubleshoot and resolve technical issues related to our DAM and Creative Automation tools, working closely with internal teams to ensure seamless resolutions.
  • Act as the primary point of contact for all support-related matters, managing and prioritizing tasks independently to meet client expectations.
Requirements

To succeed in this role, you should possess:

  • At least 2 years of experience in SaaS customer support, with exposure to brand management or creative tools being a strong advantage.
  • Fluency in English, with knowledge of Dutch, French, and/or German being a plus.
  • Demonstrated experience working with international, high-profile clients, ensuring excellent service and building strong relationships.
  • Calm demeanor under pressure, with the ability to manage support independently and prioritize tasks effectively.

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