Senior IT Service

As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.

Leading regular supplier service reviews and contributing to quarterly business reviews.
Monitoring SLAs, service performance, breaches and supplier actions.
Challenging vendors on performance, root-cause analyses and recurring service issues.
Identifying opportunities for structural and continuous service improvement.
Coordinating issues involving multiple IT suppliers and driving them towards resolution.
Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
Validating supplier invoices, cloud consumption and software licensing against contractual scope.
Supporting contract renewals and amendments.
Coordinating service transitions when IT services move between suppliers.
Contributing to service reporting and overall supplier governance.

You combine solid experience in IT Service Management, Service Delivery and Vendor Management with a good technical understanding of infrastructure and cloud environments.

You have at least 10 years of relevant IT experience, ideally within outsourced or multi-vendor environments.
You have experience in IT Service Management, Service Delivery, Service Integration, Vendor Management and/or Supplier Governance.
You have a strong understanding of infrastructure, cloud and security, allowing you to challenge external IT suppliers.
You are comfortable leading service review meetings involving multiple external suppliers.
You are fluent in English. Knowledge of Dutch and/or French is an advantage.
You have a relevant bachelor's degree or equivalent professional experience.

EUR125 net/month allowance