Innova - Customer Complaints Officer (Banking)
il y a 8 heures
Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?Then the position of Complaints Case Manager might be just for youEvery complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.If you have a passion for quality and believe in continuous improvement, we'd love to meet you.Your responsibilitiesAs a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.Your key tasks will include:Analyzing complaints independently and assessing their impact.Collaborating with other departments to gather all relevant information and shape effective solutions.Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.Identifying structural improvements to help optimize internal processes.Maintaining strong product knowledge and striving for efficient, high-quality resolutions.What we're looking forYou are someone who:Works independently with a proactive and positive attitudeThrives in a complex environment where teamwork and communication matterIs accurate, organized, and solution-orientedQualifications:Bachelor's degree or equivalent experienceStrong command of Dutch (mandatory)Good understanding of banking productsBasic knowledge of French.
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Customer Complaints Officer
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Innova Temps pleinDo you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?Then the position of Complaints Case Manager might be just for youEvery complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions.Evaluate and select the right CRM and Contact...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions.what you'll doEvaluate and select the right CRM and...
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Molenbeek-Saint-Jean, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
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Molenbeek-Saint-Jean, Belgique Innova Temps pleinProcess Analyst - servicing transformation projectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
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Molenbeek-Saint-Jean, Belgique Innova Temps pleinwe are looking forA Senior Program/Change Manager with 7+ years of experience leading Microsoft 365 projects, in banking financial sector.role overviewLead a project focused on integrating Microsoft 365 services (Teams, OneDrive, SharePoint), Azure data platform components, and enabling Microsoft Copilot.key responsibilitiesProgram leadership &...
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Innova - End - to - End Process Owner - Order - to - Cash (O2C)
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Innova Temps pleinAre you passionate about driving seamless processes, optimizing SAP systems, and leading digital transformation? We're looking for an experienced End-to-End O2C Process Owner to shape, standardize, and elevate our global Order-to-Cash processes.⭐ what you'll doAs the O2C Process Owner, you will oversee the full lifecycle of the Order-to-Cash process —...
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Contracts IT
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Contracts IT Temps pleinData ScientistBrussels (2 days onsite, 3 days remote)Contract: FreelanceLanguage: Dutch OR French fluently, and be fluent in English.Experience: 3+ years (Junior-Mid Level)Client: Leading Private Banking InstitutionThis is a *Belgium Hybrid* based role with an excellent immediate start within a Global Consulting company working on *cutting-edge AI...
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Contracts IT
il y a 8 heures
Molenbeek-Saint-Jean, Belgique Contracts IT Temps pleinData ScientistLocation: Brussels (2 days onsite, 3 days remote)Contract: FreelanceDuration: 6-12 months - with extensionsRate: EUR 500/dayLanguage: Dutch OR French fluently, and be fluent in English.Experience: 3+ years (Junior-Mid Level)Client: Leading Private Banking InstitutionThis is a *Belgium Hybrid* based role with an excellent immediate start within...
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Customer Service Specialist
il y a 6 jours
Molenbeek-Saint-Jean, Belgique Amundi Temps pleinOnze klant, Amundi, de toonaangevende Europese vermogensbeheerder die tot de top 10 van wereldwijde spelers behoort, biedt zijn 100 miljoen klanten - particulieren, institutionele beleggers en bedrijven - een compleet aanbod aan spaar- en beleggingsoplossingen in actief en passief beheer, in traditionele of reële activa. Dit aanbod wordt aangevuld met...
