Service Owner

il y a 2 semaines


Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps plein
Telindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training. Always in search of innovation, Telindus works daily to boost the growth of its #x2013; Job Content: Position Overview: We are seeking a highly skilled and experienced Product/Service Owner to lead the development and management of a squad that handle several internal services using AWS, Nexus, API Gateway. As part of our dynamic IT services team, you will play a pivotal role in ensuring the successful delivery and continuous improvement of the services, aligning them with the strategic objectives of the public administration. Responsibilities:
  1. Squad Vision and Strategy:
  2. Develop a clear and compelling vision for the AWS, Artefact Store(Nexus) and API Gateway Services, aligned with the goals and objectives of the public administration.
  3. Formulate and execute a strategic roadmap that outlines the evolution of the services over time, including their implementation on Public Cloud and Private Cloud technologies.
  4. Stakeholder Engagement:
  5. Collaborate closely with internal stakeholders, including Technical Architects, Developers, Scrum Masters, and Business Owners, to understand their needs and gather feedback for continuous improvement.
  6. Establish strong relationships with external stakeholders within the public administration to ensure the Services meet their requirements.
  7. Product Development and Management:
  8. Oversee the end-to-end Services development lifecycle, from ideation to implementation and maintenance.
  9. Work closely with development and architecture teams to prioritize features, enhancements, and bug fixes based on business value and impact.
  10. Ensure that all the up-to-date information are always available to the Operations team, so that they will be able to effectively respond to the most common incidents.
  11. User Experience (UX) Design:
  12. In cooperation with the Architects, define UX/UI layouts to ensure the Services provide an intuitive and user-friendly experience for end users.
  13. Conduct end-to-end testing and gather feedback to refine and enhance the UX and the triggered processes.
  14. Release Planning and Deployment:
  15. Develop and maintain a release schedule, coordinating with Development and Operations teams to ensure smooth and timely releases.
  16. Implement effective communication strategies to inform users about upcoming releases and changes.
  17. Performance Monitoring and Optimization:
  18. Establish key performance indicators (KPIs) for the Services and regularly monitor and report on their performance.
  19. Implement optimization strategies to enhance the Services efficiency, scalability, and reliability.
  20. Security and Compliance:
  21. Collaborate with security experts to ensure the Services adhere to industry best practices and comply with relevant regulations.
  22. Implement and maintain security measures to safeguard sensitive data and ensure a secure development environment.
  23. Documentation:
  24. Oversee and approve the documentation prepared by the Architects, including user guides, API documentation, and best practices, service operational procedures.
  25. AI integration:
  • Construct a service around AI tools used by developers (copilot, etc)
Profile: Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Product Owner or Service Owner in a similar context.
  • Proven experience in developing or managing services tailored for developers. Ability to ensure that the strategic objectives and product definitions of developer-focused services are aligned with the developers' vision and needs.
  • Strong understanding of software development processes and methodologies.
  • Development or Services for Developers experience: make sure the strategic objectives and product definitions of the services oriented towards developers align with their vision and needs.
  • Strong understanding of public cloud basics (AWS).
  • Strong understanding of Agile/Scrum/SAFe process and principles.
  • Good understanding of DevOps or DevSecOps principles.
  • Excellent communication an...

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