IT Support Analyst

il y a 3 jours

Brussel, Belgique Stepstone Temps plein

Stepstone Belgium is a leading online job board in Belgium, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Belgian job market, we have a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.


Join our team and you'll be responsible for providing support, maintaining IT infrastructure, managing user access, and troubleshooting hardware, software, and network issues.

Working in the Internal IT department, you will ensure smooth operations and keep up-to-date overview of our IT environment.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

  • Serve as the first point of contact in 1st and 2nd-level support via the ticketing system, aiming to resolve technical inquiries quickly and efficiently.

  • Maintain and manage the IT infrastructure in our offices, including workstation and network equipment.

  • Perform user management tasks, including assigning permissions to ensure employees have the correct access.

  • Install and maintain end-user devices, as well as distribute and manage software updates and installations.

  • Support users with hardware, software, and network issues to ensure a smooth working environment.

  • Document and manage client systems to maintain an up-to-date overview of the IT environment


  • You have completed training in the IT sector (e.g. as an IT specialist, IT systems administrator or a comparable qualification) or have a least 3 years of professional experience in IT support.

  • You bring expertise in Windows and macOS, the Microsoft Office suite, and basic networking knowledge (LAN, WAN, WLAN).

  • Outstanding communication skills in French and/or Dutch and good English skills enable you to respond to user inquiries precisely and clearly.

  • You are skilled in handling hardware and can solve technical issues in a structured and service-oriented manner.

  • You are a team player with a strong service-oriented mindset and enjoy continuously developing your skills.

  • Occasional travel is not an issue for you, and you are happy to provide on-site support at other locations.


We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer:

  • 29 Vacation Days
  • Hybrid Working Model
  • Group Insurance
  • Hospital Insurance
  • Lunch Vouchers
  • Eco Cheques
  • Flexible Compensation Plan
  • Ongoing Development
  • 2 Volunteering Days
  • Fitness Classes and Studio

Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.


Mac OS, Windows, WLAN, Expertise, Installation, Software Updates, Use ICT systems, Ticketing Systems, LAN, Communication, Management, French language, Permissions, Client System, Manners, Training, Onsite Support, Service oriented, Hardware, Labour market, Dutch Language, 2nd Level Support, Wide area network, Networks, User Management, IT sector, Operations, MS Office Suite, Networking, Working Environment, Ict infrastructure, Failure Analysis

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