Tech Support Specialist for Transportation Clients
il y a 6 jours
Technical Support Specialist We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing on-site and remote support for one of our major transportation clients in Brussels. Your primary mission will include handling technical activities, incident resolution, and staging tasks for various hardware and software environments. You will work across multiple sites in Brussels and collaborate closely with the client's IT teams to ensure smooth operations and high-quality service delivery. Perform on-site and remote technical activities (Install, Move, Add, Change). Handle incident resolution for hardware and software issues. Support and maintain PCs, desktops, laptops, smartphones, and video conferencing equipment. Manage digital kiosk activities and conferencing room equipment. Utilize ITSM tools (e.g., ServiceNow) for ticket management and reporting. Ensure compliance with client standards and operational procedures. Participate in stand-by rotations (24/7) when required. Requirements To be successful in this role, you will need to possess: Solid experience in L1/L2 support activities. Strong knowledge of: Hardware: PCs, desktops, smartphones, conferencing systems. Networking basics: LAN/WAN. Active Directory administration. Software installation and troubleshooting. Familiarity with ITSM tools (ServiceNow or similar). Ability to work independently and as part of a team. Driving license (mandatory). Languages: French (B2) and Dutch (B2). On-site presence 5 days/week in Brussels. What We Offer We offer a competitive salary complemented by hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility of working from home when applicable. A Competence Manager to guide your career and onboarding. Various blended training opportunities to help you grow professionally. Fun quarterly events to stay connected with colleagues and informed about the company.
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Technical Customer Support medewerker
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