Senior IT Service
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As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.
Your main responsibilities include:
Leading regular supplier service reviews and contributing to quarterly business reviews.
Monitoring SLAs, service performance, breaches and supplier actions.
Challenging vendors on performance, root-cause analyses and recurring service issues.
Identifying opportunities for structural and continuous service improvement.
Coordinating issues involving multiple IT suppliers and driving them towards resolution.
Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
Validating supplier invoices, cloud consumption and software licensing against contractual scope.
Supporting contract renewals and amendments.
Coordinating service transitions when IT services move between suppliers.
Contributing to service reporting and overall supplier governance.
Your profile
You combine solid experience in IT Service Management, Service Delivery and Vendor Management with a good technical understanding of infrastructure and cloud environments.
You have at least 10 years of relevant IT experience, ideally within outsourced or multi-vendor environments.
You have experience in IT Service Management, Service Delivery, Service Integration, Vendor Management and/or Supplier Governance.
You have a strong understanding of infrastructure, cloud and security, allowing you to challenge external IT suppliers.
Experience working with offshore, nearshore and multi-vendor environments is an advantage.
You are comfortable leading service review meetings involving multiple external suppliers.
You communicate clearly and diplomatically with technical, business and external stakeholders.
You are structured, proactive, solution-oriented and able to challenge vendors constructively.
You are fluent in English. Knowledge of Dutch and/or French is an advantage.
You have a relevant bachelor's degree or equivalent professional experience.
What you'll get in return
In return for your expertise, you will receive an attractive salary package including:
Gross monthly salary between EUR5,000 and EUR6,100.
Company car
Group and hospitalization insurance
EUR125 net/month allowance
Meal vouchers of EUR8 per worked day and EUR250 eco vouchers per reference year
Bonus potential of 10% of the annual gross salary, subject to the applicable bonus plan
Laptop and mobile phone/subscription
26 holidays
A 39-hour working week with flexible working hours and time registration
After the first three months of office-based onboarding, two teleworking days per week, with fixed days agreed with the supervisor. Teleworking from abroad is not possible.
What you need to do now
Are you interested in this role? Please contact Alexia Brosens from Hays or click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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