Support Specialist

il y a 5 jours


Brussel, Belgique Brainlab Temps plein
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.
We are seeking for a highly motivated Support Specialist in the field of Image Guided Surgery covering our installed base in hospitals in Belgium. The position will be reporting directly to the Regional Manager and you will be based from your home office. Preferably located centrally in Belgium, you will mainly serve hospital customers in the region.

Your main responsibilities will be:

  • Perform installations, preventive maintenance, inspections and repairs of the Brainlab platforms Curve, Kick and Buzz
  • Execute SW/HW updates and/or upgrades
  • Setup network integrations and Virtual Machine servers
  • Perform troubleshooting (onsite and remote) and analyze problems to find solutions
  • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
  • Plan, organize, and implement your service assignments
  • Complete every installation or service assignment efficiently and in a timely manner
  • Communicate in a professional manner and build robust customer relationships.
  • Be friendly, calm and competent on a face-to-face basis with customers
  • Instruct and educate customers in proper use of products and services
  • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
  • Actively live the team approach on a regional and European level
  • Keep up to date with assigned trainings, re-trainings and certifications
  • Keep abreast of developments regarding Brainlab and competitive products and services
  • Deliver high level customer service

  • Preferably you have completed a Bachelors or Master degree in Engineering/Technology, Medical Technology or a technical or IT-related degree or you are equivalent through experience
  • You enjoy hands-on work on high-tech equipment
  • You are also interested in computer technology, IT-networks and software
  • Self-planning, organization and implementation of all service activities
  • Adapt in working as part of a team or individually.
  • Good communication skills
  • Willingness to travel within the Benelux area and abroad
  • Fluent in English. Additional language knowledge (French, Dutch) will beconsidered a plus

  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • Company car, cell phone, laptop - also for private use
  • Flexible working hours as well as homeoffice
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

Installation, Updates, Platforms, Customer Service, Customer Relations, Self motivated, Diagram, Networks, Friendliness, Practicality, Communication, French language, Stress tolerance, Inspection, Development, Technology, Training, Policy, High tech, Communication, Dutch Language, VOS, Networks, Surgery, Hospitals, Administrative Work, Cabling, Network integration, Virtual Machine, Reporting, Service, Computer Technology, Repairing, Schematics, Implementation, Failure Analysis
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