Hays - Senior Support / System Engineer

Your new role

As a Senior Support/ System Engineer, you will take on a broad and hands-on position combining System Engineering, Microsoft 365 administration and 1st, 2nd and 3rd line support. This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support.

Your responsibilities include

Providing 1st, 2nd and 3rd line IT support to users across Europe
Troubleshooting Hardware, software, Microsoft 365 and infrastructure-related incidents
Managing and administering Microsoft 365, Entra ID, Azure, Windows and EndPoint devices
Coordinating onboarding, offboarding and user access requests
Handling incidents, service requests, problems and changes within an ITIL-based environment
Working with Jira and Confluence for ticket management, documentation and knowledge sharing
Supporting the rollout and further adoption of Jira and Confluence within the organization
Collaborating with external IT vendors and service providers
Contributing to IT projects, operational improvements and technical documentation
Providing backup and support to colleagues within the team

The role is based in Waterloo and includes occasional travel to European offices, approximately once per month.

Your profile

To succeed in this role, you combine strong technical expertise with a service-oriented mindset. You have

Language skills are essential: Dutch and English are fluent, and ideally a good level of French
A bachelor's degree in IT or equivalent experience
At least 5 years of experience as a System Engineer, IT Support Engineer or similar position
Strong knowledge of Microsoft 365, Azure, Entra ID and Windows environments
Experience across 1st, 2nd and 3rd line support environments
Previous experience working with Jira as a ticketing or IT service management platform
Experience using Confluence for documentation and knowledge management
Familiarity with ITIL processes and service management principles

You are independent, approachable, flexible and comfortable working in a flat organization where collaboration and mutual support are key.

What you'll get in return

Permanent full-time contract
Gross salary between EUR4,000 and EUR5,000, depending on experience
Company car with fuel card (Europe)
Group insurance and hospitalization insurance
Extra-legal pension plan
Performance-related bonus
Homeworking allowance and internet compensation
Laptop setup including screen, docking station, webcam and headset
Training opportunities relevant to your role
Flexible working hours
Up to 1-2 days of homeworking per week
Modern working environment with cafeteria and fitness facilities
Exposure to international IT operations and cloud technologies

What you need to do now

Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV