Inetum - Senior Service Delivery Manager

Inetum is a European leader in digital services. Every day, the Group's 27.000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.

In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Do you thrive at the heart of an organisation, where everything comes together? Are you energized by connecting people, driving performance, and creating impact? Then Inetum might be exactly what you're looking for.

As a Service Delivery Manager, you are the key link between our customers and our organization. You take ownership of the daily governance of large and complex IT outsourcing agreements and ensure everything runs smoothly—both operationally and strategically.

You don't just manage services—you elevate them. By building strong relationships and spotting opportunities, you help customers grow while continuously improving our internal ways of working. In short, you become a trusted advisor who truly makes a difference.

What you'll do

Drive strong SLA and KPI performance by working closely with Operations teams and translating data into actionable insights
Build lasting customer relationships through regular reviews, performance discussions, and forward-looking ideas
Take ownership of financials: monitor budgets, safeguard margins, and ensure accurate invoicing
Act as a connector between Sales, Solution Architects, and Project Managers to bring new ideas to life
Proactively identify opportunities—for your customer and for Inetum—and lead them from idea to implementation

Qualifications

You're a natural communicator who easily connects with people at all levels and across cultures. Switching between Dutch, English, and French feels effortless
You're confident in challenging the status quo, influencing stakeholders, and bringing people along in your vision
You combine sharp organizational skills with a hands-on, can-do mindset. Deadlines motivate you, and you know how to prioritize what really matters
You enjoy working autonomously, take ownership, and are comfortable making decisions
You think at master's level, have a solid grasp of MS Office, and quickly adapt to new tools and technologies
An ITIL certification or Service Manager is a plus, but your passion for the ICT sector is what truly sets you apart

Additional information

A high-impact role where you take ownership of complex infrastructure projects that shape customer success and business outcomes.
A workplace that invests in you, offering training opportunities, certifications, and support to further develop your project management and technical skills.
The chance to coach and mentor junior project managers, helping them grow while strengthening your own leadership capabilities.
Variety in your work: you'll collaborate with different customers across diverse industries and environments, giving you broad exposure and constant learning opportunities.
Autonomy and trust to drive decisions, manage your team, and shape project execution in a way that aligns with your expertise.
Collaboration with strong technical teams — engineers, analysts, architects — giving you a chance to deepen your understanding of ICT infrastructure and operational practices.
Career growth paths, whether toward senior project leadership, program management, or specialized technology domains.
A supportive PM community, encouraging knowledge sharing, best practices, and continuous improvement.
A culture that values initiative and ownership, where your ideas to improve processes or customer experience are truly heard.
A competitive and extensive remuneration package, including:

Company car
Meal vouchers
Medical insurance
Group insurance
And other attractive benefits

The opportunity to make a meaningful impact by delivering projects faster, more efficiently, and with outstanding customer satisfaction.