SAP Technical Expert
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The purpose of the Technical Expert role in the Process & Functional Support function of CRM is to act as a key player in the development of the CRM applications and data related to SAP CRM solutions within NMBS.
Responsibilities
- Interfaces to and from different Legacy Applications via SAP CPI and SAP Idocs.
- Translate functional requirements into technical requirements and create technical specifications including architectural design in collaboration with functional analysts and other developers.
- Contribute to technical improvements and consolidation of the existing platform.
- Customise SAP CRM and related applications.
- Diagnose and analyze issues and changes, design solutions.
- End‑to‑end responsibility for delivering new developments, change requests and bug fixes.
- Act as a point of contact for the enterprise architect and maintain a good overview of the current architecture.
Qualifications (Conformity Criteria)
- Able to analyse functional requirements and translate these to SAP technical implementations.
- At least 8 years of project experience in SAP CRM module.
- Profound knowledge of the BSP components workbench, BOL/GENIL and CRM upgrade transactions.
- Minimum 5 years of experience in SAPUI5/Fiori development.
- Experience with ADT (Eclipse).
- Proven experience in SAP data services developments: web services, OData, and data exchange formats and protocols (SOAP, XML, JSON, REST).
- Deep understanding of best practices when writing reusable code.
- Experience with ABAP Workbench, ABAP OO, Workflow, IDOC, ALV Grid, ABAP WebDynpro.
- Fluent in French and/or Dutch + English.
Evaluation Criteria
- Experience level and breadth: Demonstrated SAP technical skills with deep expertise in SAP CRM and SAP Fiori, including architecture design, custom enhancements, and enterprise‑grade deployments, showing career progression and depth.
- Knowledge of SAP S/4 Hana: Familiarity with SAP S/4 Hana.
- Understanding of CRM business processes: Strong grasp of CRM and related business processes, demonstrating alignment between technical design and CRM operational needs.
- Leadership and team collaboration: Recognized as an enthusiastic team player with people management or coaching experience, fostering collaboration within multidisciplinary teams.
- Analytical and problem‑solving ability: Strong analytical mindset, able to identify root causes, distinguish key issues, and provide quick, effective solutions.
- Communication and stakeholder engagement: Demonstrates strong communication skills by proactively informing stakeholders, explaining technical topics clearly, and promoting effective system use.
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