Account Manager

h3About Cronos Europa /h3pCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission-critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest-growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting-edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long-term, high-impact EU programmes requiring reliability, scalability, and innovation. /ph3About The Job /h3pWe are looking for an experienced Account Manager to join our growing team in Brussels. In this role, you will act as the primary point of contact for a portfolio of key clients, ensuring high levels of satisfaction, service continuity, and long-term relationship development. /ppYou will work closely with recruitment, delivery, talent management, contract management, and administrative teams to coordinate consultant placements, anticipate client needs, and identify opportunities to maximize the value of existing contracts. This is an excellent opportunity for a relationship-driven professional who thrives in a dynamic, multicultural environment and enjoys balancing client engagement with operational coordination. /ph3Key Responsibilities /h3h3Client Relationship Management /h3ulliAct as the main point of contact for assigned client accounts. /liliBuild and maintain long-term partnerships with client stakeholders. /liliUnderstand client priorities, challenges, and evolving requirements. /liliEnsure client expectations are effectively communicated internally. /li /ulh3Contract Service Optimization /h3ulliMonitor contract utilization and identify opportunities for optimization. /liliProactively anticipate client needs and recommend appropriate solutions. /liliSupport contract extensions, renewals, and service continuity initiatives. /liliEnsure services remain aligned with contractual commitments and client expectations. /li /ulh3Internal Coordination /h3ulliCollaborate closely with Recruitment, Delivery, Talent Management, Contract Management, Legal, and Administrative teams. /liliCoordinate consultant onboarding, renewals, and contractual updates. /liliEnsure timely resolution of client requests and operational issues. /liliAct as a central connector between all stakeholders involved in client delivery. /li /ulh3Consultant Contract Follow-up /h3ulliManage consultant-related contract changes and client requests. /liliMonitor upcoming contract renewals and extension opportunities. /liliSupport framework contract transitions and consultant mapping activities. /liliCoordinate security clearance processes when required. /li /ulh3Client Satisfaction Continuous Improvement /h3ulliConduct regular client follow-ups and satisfaction reviews. /liliGather feedback and initiate improvement actions where needed. /liliIdentify risks early and work proactively to maintain strong client relationships. /liliContribute to the continuous improvement of account management processes. /li /ulh3Profile Requirements /h3h3Experience /h3ulli5+ years of experience in Account Management, Client Relationship Management, Service Delivery, or a similar customer-facing role. /liliExperience within IT services, consultancy, staffing, or professional services environments. /liliExperience working with European Institutions is considered a strong asset. /li /ulh3Communication Relationship Building /h3ulliFluent in English and French, both written and spoken. /liliStrong communication, negotiation, and stakeholder management skills. /liliProven ability to build trust and maintain long-term client relationships. /li /ulh3Organization Problem Solving /h3ulliHighly organized with excellent time-management skills. /liliAbility to coordinate multiple stakeholders and priorities simultaneously. /liliSolution-oriented mindset with strong analytical and problem-solving abilities. /li /ulh3Personal Attributes /h3ulliCustomer-focused and proactive. /liliComfortable working in multicultural and fast-paced environments. /liliStrong sense of ownership, accountability, and professionalism. /liliAbility to anticipate needs and take initiative independently. /li /ulh3What

We Offer
/h3ulliA key client-facing role within a leading partner of European Institutions. /liliExposure to high-impact international programmes and projects. /liliA collaborative and multicultural working environment. /liliFlexible hybrid working arrangements. /liliLong-term growth opportunities within the Cronos Europa ecosystem. /liliBrussels, Belgium (Hybrid) /li /ul