Global Strategic Service Account Manager

Il y a 2 jours

Wommelgem, Flanders, Belgique Bakker & Partners Temps plein

Gratuit avec email ou Google

Enregistrez cette offre et organisez votre recherche

Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.

Enregistrer le travail Enregistrer et créer une alerte

Gratuit avec email ou Google

Bakker & Partners is partnering with our client, a renowned international technology supplier to find a

Global Strategic Service Account Manager

The Strategic Service Account Manager is the strategic owner of the after-sales relationship for one or more assigned key customers. Acting as the customer's primary point of contact for all service-related matters, the SSAM is responsible for maximizing customer satisfaction while driving sustainable service business growth throughout the entire equipment lifecycle.

The role serves as the single interface between the customer and our client's global service organization, coordinating activities across Service Sales, Customer Support, Engineering, Field Service, Spare Parts, Project Management and local entities to ensure an outstanding customer experience.

The Strategic Service Account Manager develops long-term partnerships, identifies lifecycle opportunities, promotes our client's digital service offerings, and ensures customers obtain maximum value from their installed equipment.

1. Customer Ownership & Relationship Management

Own the global service relationship for assigned key accounts throughout the equipment lifecycle
Act as the primary customer contact for all service-related matters
Develop trusted relationships with customer stakeholders at operational, technical and management levels
Build and execute strategic account plans aligned with customer business objectives
Coordinate service activities across all client's organizations supporting the customer worldwide.
Ensure a seamless transition from New Equipment projects into Lifecycle Service ownership
Act as the customer's advocate within our client while balancing commercial objectives
Serve as the first point of escalation for service-related issues and coordinate internal resolution.

2. Service Sales & Business Development

Drive profitable service growth across the complete client's service portfolio: Spare Parts, Repairs, Field Service, Preventive Maintenance, SLAs, Maintenance Contracts, Health Checks, Upgrades & Modernizations, Digital Solutions, Training and Lifecycle Consulting
Identify and develop new service opportunities within the installed base
Prepare technical and commercial quotations
Develop lifecycle sales strategies for key customers
Manage and maintain a healthy CRM opportunity pipeline
Negotiate commercial conditions, scope and delivery expectations
Deliver assigned Order Intake, Revenue and Profitability targets
Support forecasting and budgeting activities.

3. Technical Consulting & Customer Support

Develop a strong understanding of our client's technologies and customer processes
Provide first-level technical guidance to customers
Translate customer needs into internal technical solutions
Coordinate technical expertise from Engineering, Product Management and Field Service
Ensure timely and professional responses to technical enquiries
Support troubleshooting discussions when required
Promote best practices to improve equipment reliability, performance and productivity.

4. Cross-Functional Project Coordination

Coordinate activities between Sales, Service, Engineering, Customer Support, Procurement and Project Management
Ensure smooth execution following order intake through structured project handovers
Monitor execution progress of strategic service projects
Ensure customer commitments regarding quality, cost and delivery are achieved
Facilitate communication between local internal organizations supporting global customers.

5. Digitalization & Customer Engagement

Promote adoption of our client's digital service platforms and connected services
Drive customer onboarding to our client's digital portals
Support implementation of digital monitoring and predictive maintenance solutions
Increase customer awareness of our client's digital service capabilities
Identify opportunities to improve customer experience through digital tools.

6. Strategy, Continuous Improvement & Market Intelligence

Execute the regional and global Service Sales strategy
Develop long-term lifecycle strategies for assigned accounts
Gather structured market intelligence on competitors, customer needs and industry trends
Identify opportunities for new service products and business models
Report customer complaints and support corrective actions
Contribute to continuous improvement of internal service processes
Maintain accurate Installed Base (IBASE) and CRM data.

The profile

Bachelor's degree in Mechanical Engineering, Industrial Engineering or a related technical disci

Global Strategic Service Account Manager

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Wommelgem

Offres similaires

Amériques

Europe

Asie / Océanie

Afrique

Global Strategic Service Account Manager

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Wommelgem

Offres similaires