ServiceNow Architect

pDue to several projects we have won, we are looking for a ServiceNow Architect: /p h3ServiceNow Architect /h3 h3Stat-Date: ASAP /h3 h3Location: Diegem (with travel to customers) /h3 h3Remote politics: will be discussed when interview take place /h3 h3Languages: /h3 h3Required: Dutch and English /h3 pbNice to have: /b French /p h31) Role Summary /h3 pAs a bServiceNow Architect /b, you will own the end-to-end architecture and design of a multi-module ServiceNow platform covering core IT workflows (ITSM), asset management (ITAM – SAM/HAM), operational visibility (ITOM), bCMDB governance /b, security operations (SecOps), and risk/compliance (IRM/GRC). You will define and maintain the platform roadmap, ensure alignment to enterprise architecture standards, and lead technical decisions that enable scalable, secure, and maintainable solutions. You will work closely with stakeholders across IT, Security, Risk/Compliance, and Operations to translate business needs into robust ServiceNow designs, guiding implementation teams and ensuring delivery quality through governance, standards, and best practices. You will need to have Leadership this to lead the local ServiceNow Team. /p h32)

Key Responsibilities
/h3 ul libA. Platform Architecture Strategy /bDefine the bServiceNow platform architecture /b across modules, ensuring scalability, performance, security, and maintainability. /li liOwn and maintain the bplatform roadmap /b, technical standards, and design principles (e.g., configuration over customization). /li liEstablish bgovernance /b: architectural review board inputs, technical guardrails, solution patterns, and reuse of common components. /li liEnsure alignment with enterprise architecture, security policies, and compliance requirements. /li libB. Solution Design Delivery Leadership /bLead solution design from discovery through implementation: requirements workshops, solution blueprinting, integration design, and release planning. /li liProduce high-quality architecture artifacts: /li liData model and CMDB design documentation /li liSecurity and access control design (roles, ACL patterns, segregation of duties) /li liProvide hands-on guidance to implementation teams (developers, admins, consultants) and enforce quality gates (peer review, ATF strategy, testing standards). /li libC. ITSM Architecture (Incident/Request/Problem/Change/Knowledge/Catalog/SLAs) /bDesign and optimize ITSM processes across: /li libKnowledge Management /b /li libService Catalog /b and request fulfillment workflows /li libSLAs /b, OLAs and KPI reporting /li liDefine lifecycle states, routing, assignment rules, major incident patterns, and automation to improve efficiency and user experience. /li libSoftware Asset Management (SAM): /b licensing, compliance, reconciliation, normalization, entitlement management /li libHardware Asset Management (HAM): /b lifecycle, inventory, procurement, contracts, and retirement processes /li liDesign asset data flows and integrations (procurement/ERP, discovery sources, inventory feeds). /li liEnsure audit-ready compliance reporting and controls. /li libE. ITOM Architecture – Discovery, Service Mapping, Event Management /bOwn end-to-end ITOM architecture including: /li libEvent Management: /b event ingestion, alert correlation, noise reduction, automation, integration with monitoring tools /li liDrive operational visibility and automation improvements, reducing MTTR and improving reliability. /li libF. CMDB Architecture Governance /bDefine and govern the CMDB data model: /li liData quality rules, reconciliation strategy, certification, audits /li liSet up governance processes: /li liOwnership model, stewardship, data lifecycle, integration controls /li libG. SecOps Architecture /bDesign SecOps workflows including: /li libSecurity Incident Response /b processes and automation /li libVulnerability Response /b (prioritization, remediation workflows, SLAs) /li liIntegrate with security tooling (SIEM, scanners, threat intel feeds where applicable) and align with SOC operating model. /li libRisk /b identification, assessment, treatment, and reporting /li libControls /b framework mapping and testing /li libAudit /b planning and execution workflows /li liCompliance evidence collection and reporting /li liEnsure governance, traceability, and reporting meet internal and regulatory expectations. /li libI. Integrations Technical Ecosystem /bDefine integration patterns and standards: /li liREST/SOAP APIs, IntegrationHub, MID Server strategies /li liIdentity (SSO), user provisioning, data sync and event ingestion /li liEnsure secure and resilient integrations with IT, Security, and business systems. /li libJ. Non-Functional Requirements Platform Health /bEnsure performance, reliability, and maintainability across environments. /li liDefine and enforce release management practices (CI/CD where applicable), upgrade readiness, and technical debt management. /li liEstablish monitoring and proactive health checks