Senior IT Service

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Vilvoorde, Flanders, Belgique ictjob.be Temps plein

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pAs a Senior IT Service Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services. /ph3Your main responsibilities include /h3ulliLeading regular supplier service reviews and contributing to quarterly business reviews. /liliMonitoring SLAs, service performance, breaches and supplier actions. /liliChallenging vendors on performance, root-cause analyses and recurring service issues. /liliIdentifying opportunities for structural and continuous service improvement. /liliCoordinating issues involving multiple IT suppliers and driving them towards resolution. /liliMaintaining the SLA framework, service catalogue, vendor register and renewal calendar. /liliValidating supplier invoices, cloud consumption and software licensing against contractual scope. /liliSupporting contract renewals and amendments. /liliCoordinating service transitions when IT services move between suppliers. /liliContributing to service reporting and overall supplier governance. /li /ulh3What you'll get in return /h3ulliGross monthly salary between EUR5,000 and EUR6,100. /liliCompany car /liliGroup and hospitalization insurance /liliEUR125 NET/month allowance /liliMeal vouchers of EUR8 per worked day and EUR250 eco vouchers per reference year /liliBonus potential of 10% of the annual gross salary, subject to the applicable bonus plan /liliLaptop and mobile phone/subscription /lili26 holidays /liliA 39-hour working week with flexible

working hours
and time registration /liliAfter the first three months of office-based onboarding, two teleworking days per week, with fixed days agreed with the supervisor. Teleworking from abroad is not possible. /li /ul

Senior IT Service

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