Customer Service Representative Travel Europe | Hoogstraten | vast contract

pJob description /pbrYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.brpAs Customer Service Representative, you are the main point of contact for the customers when it comes to orders, production process follow up, deliveries and introduction of new products. Together with the team of colleagues in the Belgian office and worldwide you ensure the highest level of satisfaction and are able to provide a solution to any problem, either commercial or logistical. /ppMain Responsibilties: /pulliEnd-to-end customer service: from order intake to delivery and aftersales follow-up /liliProcessing and monitoring sales orders (order entry, production follow-up, delivery tracking) /liliHandling complaints and finding solutions in close cooperation with sales /liliDaily coordination with internal departments and international stakeholders /liliForecasting, demand management and stock monitoring /liliSupporting the sales team with commercial and operational tasks /liliEnsuring excellent customer satisfaction at all times /li /ulpTypical day: /pulliMorning: order entry and administrative processing /liliAfternoon: customer follow-up and complaint handling /li /ulpProfiel /pulliBachelor's degree in a related field or equivalent experience /liliMinimum of 2 years' commercial experience in an international B-to B market environment /liliExperience with ERP systems and Microsoft Office Suite /liliKnowledge of logistics, INCO terms and customs procedures is preferred /liliPositive mindset, desire to learn and improve yourself as well as existing processes, attention to detail and problem solving /liliProficient in English and Dutch both oral and written, German or Spanish are an advantage /li /ulpAanbod /ppYou will join a dynamic and international company where innovation and collaboration are key.brIn return for your commitment, you can expect an attractive and competitive salary package, complemented by a wide range of fringe benefits. /pulliPermanent contract in a stable and growing international company /liliMeal vouchers /liliEco vouchers (€250/year) /liliGroup insurance /liliHospitalisation insurance /liliBicycle allowance
- Bicycle lease possibility /liliMonthly afterwork events and informal team activities (walking lunches, yoga, etc.) /liliDynamic and engaged team with strong team spirit /li /ulpWorking model /pulliFull-time (38h/week) or 4/5e possible /liliWorking time system: 38h/week with reduction system (36.5h average) + ADV days /liliHybrid working: 2 days home office / 3 days office /li /ulpAdditionally, you will have the opportunity to further develop your skills within a stable and growing organization that values both professional and personal growth. xlxgzvr /ppInterested in this opportunity? Submit your application online or forward your CV to /p