On-boarding manager
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Job type
Full time/Permanent
Location:
Brussels Workplace: Onsite Please note that we can consider only EU candidates for this position due to security clearance. Requirements Master’s degree in IT or relevant discipline, combined with minimum 12 years of relevant working experience in IT; Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint); Good knowledge of information systems; Knowledge of customer relationship management practices and tools; Knowledge in using tools to build stakeholder maps; Knowledge of large organizations administrative business processes; Experience in digital transformation projects will be considered an asset; Excellent command of the English language. Responsibilities Customer relationship management aiming at the adoption of digital solutions; Creation of stakeholder maps or similar as well as adoption dashboards and reports; Overseeing the adoption journey of several types of stakeholders; Contributing to the success of digital projects by keeping stakeholders updated to ensure their adoption of digital solutions; Identifying and documenting the services/requirements needed to ensure stakeholder satisfaction; Risk analysis; Assisting the helpdesk function by providing relevant knowledge in the policy areas within his/her area of responsibility.
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