Freelance L1
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Freelance Support Engineer - Long Term - Dutch Speaking
We are seeking a Freelance L1/L2 Helpdesk Support Engineer to provide technical support to end users across desktop, laptop, mobile and Microsoft-based environments. The successful candidate will be responsible for diagnosing and resolving hardware, software, network and user access issues while delivering excellent customer service.
Responsibilities
- Provide 1st and 2nd line technical support for users across the business.
- Troubleshoot and resolve Windows 10/11 operating system issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
- Manage user accounts, permissions and access through Active Directory and Entra ID (Azure AD).
- Install, configure and maintain desktops, laptops, mobile devices and peripherals.
- Log, prioritise and resolve incidents and service requests through the ITSM ticketing system.
- Support VPN, Wi-Fi, LAN connectivity and basic network troubleshooting.
- Escalate complex issues to infrastructure or third-line teams when required.
- Assist with new starter onboarding, leaver processes and device provisioning.
- Create and maintain technical documentation and knowledge base articles.
Experience
- Commercial experience in an L1/L2 Helpdesk, Service Desk or Desktop Support role.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft 365 products.
- Active Directory and Entra ID administration.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems and ITIL-based support processes.
Additional Details:
- START DATE: ASAP
- CONTRACT: Freelance
- ONSITE POLICY: Brussels or Antwerp
- HOURS PER WEEK: Full time
- LANGUAGES: English and Dutch
- INTERVIEW PROCESS: One stage
If you are interested or know anyone who could be a good fit please send your CV to matthew@Kodastaff.com
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