R&D Service Delivery Engineer

pFor over 20 years, Ekinops has been driving innovation in network systems. We provide solutions focused on the needs of communication service providers and enterprises worldwide. /p pWe provide open, trusted, and innovative network connectivity and enable our customers' success by delivering high value-added software-driven solutions. Today, over 120 international service providers, including numerous Tier 1 carriers around the world, trust our people and technologies. /p pOver 50% of our 600+ strong team works in our multi-national Agile RD centers. Our company has a strong international background, with sales offices strategically located around the world. /p pEkinops is also recognized for its ESG commitments with its rating in the EthiFinance ESG Ratings report and its Gold Medal awarded by EcoVadis. /p h3Duties and

Responsibilities:
/h3 h3Validating Security services (SASE, SSE, SWG, ZTNA, CASB, FWaaS…) according to agree upon test strategy with other teams (QA, SRE, CSO …): /h3 h31/ End to End validation of Security portfolio (SSE, SWG, ZTNA, CASB, FWaaS …): /h3 ul liValidation of zero trust and security policies /li liEndurance testing against real traffic and real attacks / threats as much as possible. /li liAcross the different use cases (nomad users, SDWAN sites, interop with other networks or clouds …) /li /ul h32/ End to End validation of the SASE as a Service solution: /h3 ul liFull coverage of the network management plane (deployments, configurations, upgrades …) and cloud operations with nominal cases and error cases /li liOperability in general and User eXperience /li liMaintainability (Observability on metrics and Logs, Alerting …) /li /ul h33/ High Availability and Business continuity (+ Disaster Response Plan) /h3 h34/ Performance: /h3 ul liScalability on traffic and security /li liUser experience (Application Performance Monitoring) /li libut also, on Threat response for Security features /li /ul h3Ensure traceability of Test coverage and Quality with metrics /h3 ul liMaximize coverage and continuously seek to extend it /li liSeeking Total Quality /li /ul h3Develop a culture of Excellence in Solution Delivery /h3 ul liContribute to Product Life Cycle through the different Gate Reviews /li liTransparency with Management. Our goal is to provide full awareness of the real quality to let Dev and Ops decide whether a release is fit for delivery or not. /li liEmbrace Risk: similarly to SRE principles we shall explore error cases / disasters scenario to make sure our response plans are in place and can handle most unexpected situations in the field /li /ul h31/ Continuous improvement based on Support ticket backlog: /h3 ul liAssist Customer Support Organization (CSO) in investigations (reproduce issues …) /li liConducting Root cause Analysis on Critical /High / Major issues found on field to fix why we overlooked those root causes. /li /ul h32/ Capturing Return of Experience from field teams (SRE, CSO, CMSP and clients at large) through regular reviews to further extend Tests coverage and quality, and improve our Observability (Metrics, Logs) with SRE and RD teams /h3 h3Profile and

skills:
/h3 pTo successfully carry out the role of a RD Service Delivery Engineer, a candidate should possess the following skills and

qualifications:
/p pbProven experience (5+ years) /b in Telco and Security products validation: /p ul liSkilled in Test frameworks and automation (Python, Xray-Jira, RobotFramework) /li liExperience with AI augmented automation is a plus /li liExperience with Telco equipment validation: preferably on manufacturer side, or on Operator side. /li liExperience with validation of Cybersecurity product is a plus (SASE …) /li /ul pMSc in Telecom or Computer Science /p pAbility to prioritize effectively and make decisions. /p pStrong analytical and problem-solving skills. /p pExperience working in international teams. /p h3Recruitment process: /h3 pAt Ekinops, we believe diversity makes us stronger We hire talents based on skills, experience, and potential—nothing else. No matter your age, gender, background, or abilities, what matters to us is what you bring to the team. Join us and thrive in an inclusive, open-minded workplace where everyone has a voice /p