Support Engineer

Il y a 16 heures

Bruges, Flanders, Belgique OneSource Consulting Temps plein
Job Description - Roles and Responsibilities

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- We are looking for a helpdesk employee for the ICT department for full-time employment.
- You offer first-line ICT support to colleagues with a variety of ICT questions and help ensure a reliable and smoothly functioning service behind the scenes.
- A selection of your tasks:

- Provides first-line ICT support to employees of the local government and assists them with technical questions, malfunctions and user problems. Ensures customer-oriented and efficient handling so that employees can work optimally.
- Installs, configures and maintains computers, software, peripherals and fixed and mobile telephony. Ensures that new employees have the necessary ICT resources and that existing equipment continues to function correctly. xlxgzvr
- Performs various administrative tasks within the ICT department.

Required Skills

- Demonstrable experience as a helpdesk employee 1st and 2nd line
- Demonstrated experience within the technology involved Experience in the technology involved
- Language requirement: Dutch at European CEFR - level C2.
- have good communication skills
- Possess a high degree of independence
- Demonstrable basic knowledge of ITIL Service Support
- Demonstrable experience of standard PC installations
- Demonstrable knowledge of Office + Office 365 (1st and 2nd line)
- General demonstrable AD knowledge (1st and 2nd line)
- General demonstrable windows knowledge (1st and 2nd line)
- Basic knowledge of networks
- Experience in a local government