Manager, External Workforce Operations M/V/X

Beschrijving van de functie The Business Performance Services department within GBS Enterprise Services delivers internal services to Pfizer colleagues and divisions that help create room for meaningful work. By delivering services with strong performance against cost, quality, compliance, client experience, and business impact, the team enables colleagues to focus on their missions in support of breakthroughs that change patients' lives. De Pfizer site in Puurs is één van de grootste productie
- en verpakkingssites van Pfizer wereldwijd, gespecialiseerd in aseptische productie en verpakking. Jaarlijks worden in Puurs meer dan 400 miljoen doses injecteerbare vaccins en medicijnen geproduceerd. Deze zijn ter plaatse verpakt in ampullen, flacons, plastic flessen, spuiten en patronen voor pennen. De medicijnen die in Puurs worden gemaakt, zijn bestemd voor patiënten in meer dan 170 landen wereldwijd. 30% van de productie uit Puurs is bestemd voor ontwikkelingslanden, in samenwerking met UNICEF, WHO, GAVI en ngo's. Met het gebruik van twee windturbines, zonnepanelen en een warmtekrachtcentrale richten we ons op hernieuwbare energie. Pfizer's doel is om gelijke kansen te bieden in het wervingsproces door elke vorm van vooringenomenheid of mogelijke discriminatie te vermijden, ongeacht (maar niet beperkt tot) geslacht, leeftijd, ras, religie of overtuiging, seksuele geaardheid of handicap. We creëren een organisatie en bevorderen een cultuur die respect heeft voor ieders unieke karakter en levenservaringen en die de diversiteit van onze samenleving, klanten en markten weerspiegelt. Dit bereiken we door een omgeving te cultiveren en in stand te houden waarin elke collega zich gewaardeerd en ondersteund voelt. Disability Inclusion: Onze missie is om de kracht van al onze mensen te ontwikkelen en ruimte te geven. ROLE SUMMARY The Manager, External Workforce Operations role is responsible for supporting the day-to-day operational delivery of Pfizer's External Workforce Program for the EU with a focus on the Puurs, Belgium office and related Belgium market activities. This role provides hands-on operational oversight across staff augmentation, Managed Service Provider (MSP) performance, stakeholder support, issue resolution, reporting, governance follow-up, and continuous improvement activities. This role acts as a key local market partner for Belgium while remaining aligned to Pfizer's global external workforce strategy, governance model, vendor expectations, and program roadmap. The role requires a strong service delivery mindset, proven staff augmentation and MSP management discipline, confident stakeholder management, and the ability to balance local business needs with global program standards. The successful candidate will work closely with MSP team, suppliers, procurement, finance, legal, compliance, site stakeholders, and the broader global External Workforce team to ensure consistent service delivery, operational compliance, and timely resolution of issues. They must be comfortable managing vendor performance closely, escalating when needed, and constructively challenging stakeholders or vendors where requests fall outside process, policy, scope, or global program direction. This position will report solid line to the Director, Global External Workforce Program. ROLE RESPONSIBILITIES Staff Augmentation Oversee the EU and Belgium contingent workforce and SOW operations, ensuring MSP and supplier activities align with Pfizer policies, contractual obligations, compliance requirements, and operational standards. Apply deep knowledge of workforce practices, market dynamics, and external workforce regulations to identify risks, process gaps, cost-saving opportunities, and service improvements. Partner with local stakeholders, legal, Finance, Procurement and suppliers, and business stakeholders to resolve complex workforce issues and ensure effective workforce planning and execution. Leverage workforce data, supplier performance metrics, and operational reporting to hold vendors accountable, challenge assumptions, and drive informed decision-making. Proactively identify and escalate operational, compliance, supplier, and MSP risks, providing recommendations and corrective actions to protect program performance and business outcomes. Service Delivery Operations / Technology Management Serve as the operational lead for day-to-day external workforce program activities supporting the EU and with a focus on the Puurs, Belgium office and broader Belgium market requirements. Own operational delivery across staff augmentation, MSP engagement, issue management, process adherence, expansion initiatives and stakeholder support. Act as a key point of contact for issue resolution, escalations, and operational questions related to contingent workforce and external workforce processes. Partner with MSPs, suppliers, business stakeholders, procurement, finance, legal, compliance, and digital teams to ensure consistent busines