Infrastructure & IT Support Engineer

We are looking for a hands-on Infrastructure & Support Engineer to provide both local IT support and "hands & eyes" services for remote infrastructure teams at Zedelgem site.

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This is a broad and challenging role for a strong IT generalist who enjoys variety and impact, a role that requires a strong sense of ownership and responsibility, a talent for prioritization, documentation, vendor coordination, and high-stake production impacting problem-solving.

The role combines end-user support (1st to 3rd line), infrastructure management, networking -and server support, and on-site technical assistance for corporate IT, OT environments, IoT devices, scanners, and meeting room technologies.

The ideal candidate is a versatile IT generalist with strong troubleshooting skills, networking knowledge, and the ability to effectively bridge local business operations with remote technical teams. This is a full-time onsite contract opportunity.

Responsibilities

• Act as local “hands & eyes” for remote infrastructure teams, including network, server, security, and application support activities.
• Assist central teams with networking and infrastructure issues involving IP, DNS, Wi-Fi, VLANs/trunks, Cisco switching concepts, firewalls, RDP, SMB, ICMP, and local/remote access paths.
• Provide hands-on support to the local IT support team in Zedelgem, for Problem and incident management
• Support OT/shopfloor-related environments such as PLC/HMI connectivity, scanners, IoT devices, and plant applications where business, supplier, network, firewall, and server teams may all be involved.
• Support meeting room technologies such as Poly, Logitech, Barco, Teams Rooms, Poly Lens, firmware updates, network checks, and vendor coordination.
• Maintain and improve documentation, including IP documentation, troubleshooting procedures, disaster recovery/backup restore notes, and ServiceNow/KB/SharePoint/Confluence knowledge where applicable.
• Coordinate with business stakeholders, vendors, central IT teams, NPO/service providers, and local plant teams to drive issues to resolution, especially when responsibility is unclear or split across teams.

Required experience

• Broad hands-on IT infrastructure and support experience, preferably covering both end-user support and infrastructure troubleshooting.
• Strong networking fundamentals: IP, DNS, Wi-Fi, VLAN, Cisco switching concepts, firewall troubleshooting, and structured OSI-style analysis.
• Practical Windows/Microsoft knowledge, including Active Directory/ENTRAID, domain concepts, Microsoft 365, SSO/MFA/Conditional Access concepts, and endpoint troubleshooting.
• Documentation and knowledge-management skills
• Excellent communication skills English and Dutch with the ability to work effectively across both remote technical teams and local business operations staff, including calm prioritization during production-impacting incidents

Preferred experience

• Zebra MC9190 scanner setup/configuration;
• Experience with meeting room technology such as Poly, Logitech, Yealink, Barco, Teams Rooms, and cloud MDM tools such as Poly Lens.
• Experience with ServiceNow is a plus.
• Other networking knowledge including SDWAN & SASE is preferred.

What we offer

The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.

• Special referral bonuses for recommending your friends;
• Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

What"s next:

It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at and we"ll be happy to assist

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.