Technical Service Delivery Manager

ph3Company Description /h3 /brpSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 51.000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. /p /brpThe world is how we shape it. Let’s shape it together. /p /brh3Job Description /h3 /brpThe Service Delivery Manager is a business relationship manager. You would be responsible for maintaining strong relationships with customers and ensuring high-quality service delivery. This role focuses on defining and monitoring Service Level Agreements (SLAs), driving operational automation, and optimizing the utilization of technical and human resources. The SDM also identify new technical and business opportunities to expand the scope of managed services. /p /brpKey responsibilities include: /p /brul /brliActing as the primary liaison between customers and operational teams, representing customer interests internally while safeguarding company priorities. /li /brliManaging operational accounts, reviewing tickets and requests, and ensuring alignment with customer expectations. /li /brliPreparing and validating monthly Service Level Reports and presenting them during steering committee meetings. /li /brliReporting risks, issues, and business opportunities to internal stakeholders. /li /brliOverseeing invoicing processes, ensuring accuracy and timely payment follow-up. /li /brliEnsuring service delivery in compliance with contractual agreements and ITIL processes. /li /brliDriving Continuous Service Improvement (CSI) initiatives to enhance efficiency and quality. /li /brliManaging risks—operational, financial, and project-related. /li /brliHandling critical incidents (including outside business hours) and coordinating resolution efforts. /li /brliManaging change requests and small to medium-sized projects (up to approximately 100 days), including planning, cost estimation, and PL accountability. /li /brliSupporting pre-sales activities by validating service offers and accompanying sales teams when needed. /li /br /ul /brh3Qualifications /h3 /brpWe’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application /p /brul /brliMaster’s degree in a relevant field or equivalent professional experience. /li /brliExperience as a (technical) Service Delivery Manager /li /brliKnowledge of Application Management /li /brliStrong commercial skills, including consultative selling and proposal writing. /li /brliExcellent written and verbal communication and presentation skills. /li /brliCustomer-oriented mindset with a strong sense of commitment. /li /brliAbility to think conceptually while maintaining a pragmatic approach. /li /brliITIL v4 certification or equivalent. /li /brliKnowledge of Agile or other project management methodologies. /li /brliAssertive communication style and adaptability to different audiences. /li /brliStrong organizational and problem-solving skills.. /li /brliLanguage: English, Dutch and French are required (both verbally and in writing) /li /br /ul /brh3What to expect from working at Sopra Steria /h3 /brpBecome part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. /p /brpAdditionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers\' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable. /p /brh3Additional Information /h3 /brpstrongThis is what you’ll get from us /strong /p /brpDoing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why

we offer
a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard. /p /brpstrongWe offer a generous emplo