Service Now Developer
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job description
.core duties include:resolving incidents on customer ServiceNow instances within agreed-upon SLA timelines.implementing customer-defined changes, utilizing both out-of-the-box features and custom development as required.conducting root cause analysis for both new and existing problems. this includes thoroughly documenting findings, technical solutions, or workarounds, always considering the platform's long-term health and future roadmap.creating detailed technical documentation for all work completed on the platform, specifically related to the above-mentioned ITSM workstreams.coaching customers resources and providing sound advice with the platform best interest in mind candidate requirementsa successful candidate must possess:proficiency in written and verbal French.working knowledge of EnglishDutch is a plusthe ability to work in Luxembourg.one of the following certification combinations:at least one certified implementation specialist (cis) certification.and either certified application developer (cad) certification with at least 1 year of relevant experience. or certified system administrator (csa) certification with at least 3 years of relevant experience.proficiency in JavaScript to implement required customizations and alter baseline scriptshighly desirable skillsthe following experience and conceptual understanding would be a significant asset:conceptual understanding of the CMDB and the CSDM framework.working experience with ITOM discovery.conceptual understanding of the MID server and discovery tools. xdkqlui itil or itil4 foundation certification.working knowledge of the ServiceNow portal (html, css, bootstrap)
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