CRM Consultant

Il y a 6 heures

Arrondissement of BrusselsCapital, Brussels, Belgique EmpHire Temps plein
pBruxelles, Belgium /pulliPostal Code 1000 /li /ulh3Job Description /h3pWe are seeking a talented Dynamics 365 CRM Consultant to join our Brussels-based team. You will work closely with clients to understand their customer engagement needs, design and implement Dynamics 365 CRM solutions, and ensure smooth adoption of the platform. This role combines functional expertise, business process understanding, and strong client-facing skills.br/ /ppCollaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.br/ /ppConfigure and customize Dynamics 365 entities, forms, workflows, and business rules.br/ /ppDesign and deliver CRM solutions that optimize sales, customer service, and marketing processes.br/ /ppLead workshops, demonstrations, and user training sessions.br/ /ppIntegrate Dynamics 365 CRM with other Microsoft and third-party applications.br/ /ppEnsure data quality, governance, and system security best practices.br/ /ppStay current with Dynamics 365 updates, Power Platform capabilities, and industry trends.br/ /ppSupport testing, troubleshooting, and ongoing system enhancements.br/ /ph3Requirements /h3pExperience: 3+ years as a Dynamics 365 Consultant or similar role, with a focus on CRM/Customer Engagement.br/ /ppCertifications: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (or equivalent).br/ /ppStrong knowledge of Dynamics 365 Sales, Customer Service, and Marketing modules.br/ /ppFamiliarity with Power Apps, Power Automate, and Power BI is a plus.br/ /ppSolid understanding of business processes in sales, service, and marketing.br/ /ppExcellent communication, presentation, and problem-solving skills.br/ /ppProficient in English; knowledge of French and/or Dutch is highly desirable.br/ /ppAbility to work on-site in Brussels with some travel to client locations.br/ /ppCompetitive salary and benefits package.br/ /ppHybrid working environment (office + remote flexibility).br/ /ppAccess to training, certifications, and career development programs.br/ /ppWork with leading clients in Belgium and Europe.br/ /ppSupportive and collaborative team culture.br/ /p