Assistant Director, Content

h3Assistant Director, Content Digital Services /h3 h3Position Summary /h3 pThe Assistant Director of Content Digital Services leads the City's newly established Content Digital Services Team within the Department of Innovation Technology. Reporting to the Director of 311 Resident Experience, this position is responsible for developing the City's strategy for digital content and resident-facing web experiences while building a high-performing team that delivers clear, accessible, and user-centered information. /p h3Description /h3 h3Assistant Director, Content Digital Services /h3 h3Position Summary /h3 pThe Assistant Director of Content Digital Services leads the City's newly established Content Digital Services Team within the Department of Innovation Technology. Reporting to the Director of 311 Resident Experience, this position is responsible for developing the City's strategy for digital content and resident-facing web experiences while building a high-performing team that delivers clear, accessible, and user-centered information. /p pThe Assistant Director provides strategic leadership for the City's website, employee hub (intranet), and other digital communication channels by establishing content governance, managing cross-departmental partnerships, and driving continuous improvement. This position serves as the City's leader for digital content strategy, ensuring residents and employees can easily find, understand, and use information and services. /p h3Examples of Duties /h3 h3Essential Responsibilities /h3 ul liLead and manage the Content Digital Services Team, fostering a collaborative, innovative, and service-oriented culture. /li liSupervise, coach, and develop a multidisciplinary team of content, design, and digital professionals while managing future staffing and contractor resources. /li liEstablish the vision, priorities, operating procedures, and performance standards for the team. /li liDevelop and implement organization-wide content strategy, governance, editorial standards, and publishing processes for the City's website, employee hub, and other digital platforms. /li liEnsure digital content is accurate, accessible, user-focused, and aligned with City priorities and resident needs. /li liLead cross-functional digital initiatives from planning through implementation, coordinating with departments across the organization. /li liBuild strong working relationships with City departments and serve as the primary point of contact for digital content strategy and governance. /li liDevelop sustainable processes for departments to create, review, publish, and maintain digital content. /li liPartner with Mayor’s Office of Communications, Information Technology Services, and departmental leadership to improve digital service delivery and resident experience. /li liMonitor website performance, accessibility, usability, and content quality using analytics, user feedback, and industry best practices to drive continuous improvement. /li liManage multiple projects simultaneously while balancing competing priorities and organizational objectives. /li liPrepare reports, recommendations, and presentations for executive leadership on digital initiatives and performance. /li liPerform other duties as assigned. /li /ul h3Minimum Qualifications /h3 ul liBachelor's degree in Communications, Journalism, Public Administration, Marketing, User Experience, Information Science, or a related field. /li liFive (5) years of progressively responsible experience in digital communications, web content strategy, digital services, or a related field. /li liThree (3) years of supervisory or management experience. /li liDemonstrated experience leading complex projects involving multiple stakeholders. /li liExcellent written, verbal, and interpersonal communication skills. /li liStrong organizational, analytical, and project management skills. /li liAbility to develop processes, establish standards, and manage organizational change. /li /ul h3Preferred Qualifications /h3 ul liExperience working in local government or another complex public-sector organization. /li liExperience managing enterprise websites, intranets, or digital service platforms. /li liKnowledge of web accessibility standards (WCAG), plain language principles, content governance, and user-centered design. /li liExperience with content management systems, digital analytics, and project management methodologies. /li /ul h3Knowledge, Skills, and Abilities /h3 h3The Successful Candidate Will Demonstrate /h3 ul liExceptional writing, editing, and communication skills. /li liStrong leadership and team-building abilities. /li liExcellent project management and organizational skills. /li liEmotional intelligence, sound judgment, and the ability to build trust across diverse stakeholders. /li liStrategic thinking with a strong focus on execution and results. /li liAbility to influence without direct authority and navigate complex organizational environmen