Head of Customer Success Job ID: JP054610
Il y a 2 jours
Brussels, Brussels, Belgique
ITProposal
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Head of Customer Success We are looking for a Head of
Customer Success to lead a team responsible for delivering an
outstanding customer experience across SME and Enterprise clients.
You will manage strategic customer accounts, oversee onboarding and
retention, lead cross-functional projects, and transform customer
feedback into product improvements. In addition, you will coach and
develop a team of Customer Success Managers and Care Specialists
while driving operational excellence, process optimisation, and
collaboration with Product, Sales, and Engineering. Key
Requirements:
5+ years of experience in Customer Success, Account Management, or Operations within a B2B SaaS environment Proven experience leading and developing customer-facing teams Strong project, portfolio, and stakeholder management skills Experience translating customer needs into product requirements Data-driven mindset with excellent communication and problem-solving abilities Fluent in English ; French and/or Dutch is a strong advantage
Location:
Brussels (Hybrid)
Requirements:
5+ years of experience in Customer Success, Account Management, or Operations within a B2B SaaS environment Proven experience leading and developing customer-facing teams Strong project, portfolio, and stakeholder management skills Experience translating customer needs into product requirements Data-driven mindset with excellent communication and problem-solving abilities Fluent in English ; French and/or Dutch is a strong advantage
Location:
Brussels (Hybrid)