Customer Experience Manager
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We are looking for a passionate and proactive Customer Experience Manager to take on a high-visibility role within our organization. You will be responsible for leading implementations, managing successful client onboarding, and acting as a trusted advisor to build long-term partnerships.
The ideal candidate will facilitate collaboration across Sales, Product, and Engineering departments to ensure an outstanding user journey and maintain high levels of client satisfaction.
- Lead the deployment of the Cubigo platform across the UK market, driving seamless client onboarding and platform adoption.
- Develop strong ties with community leaders, staff, and residents to guarantee exceptional levels of engagement and satisfaction.
- Act as the primary contact for client support, managing inquiries and resolving escalations with a professional touch.
- Perform regular business reviews to uncover growth opportunities and deliver high-impact strategic advice.
- Champion user needs by gathering feedback and collaborating with product teams to prioritize platform enhancements.
- Work cross-functionally to refine our customer success frameworks, ensuring internal processes and tools remain cutting-edge.
- Facilitate training sessions and share best practices to empower clients and boost long-term success.
- Evolve our operational playbooks and internal workflows to support repeatable results and global scalability.
- At least 2 years of professional experience in customer success, implementation, or account management, preferably within a SaaS environment.
- Comprehensive grasp of the user journey and a deep understanding of customer experience principles.
- Demonstrated expertise in navigating B2B client onboarding and providing high-touch customer support.
- Superior command of the English language, with the ability to communicate with clarity, precision, and professionalism.
- A creative approach to problem-solving and the interpersonal skills to lead diverse stakeholder groups.
- Availability for frequent travel to the UK to engage directly with our partners and clients.
- Based in Belgium, with a flexible mindset regarding remote, office-based (Corda Campus in Hasselt), and on-site work.
- Experience in an international company and a master's degree are a plus.
- International experience: Work with teams and clients in the UK and the US from our office in Hasselt (and remotely).
- Great learning environment: Direct mentorship from experienced professionals in a supportive, fast-growing company.
- Real responsibility: Hands-on experience where your work genuinely helps the team succeed.
- Flexible working: A blend of working from our Hasselt office (Corda Campus) and remote work options.
At Cubigo, we're on a mission to modernize how senior living communities operate. We work fast, we're growing fast, and we empower people who take ownership. You'll be part of a collaborative, high-trust team where execution matters and your work directly impacts our clients and their residents.
We value autonomy, curiosity, and people who build solutions instead of waiting for permission.
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