Senior Client Service Officer

Mission

As part of the GTB Mid Office, the Senior Client Service Officer / CSAM will be responsible for supporting the cash management services development with focus on monitoring and ensuring a proper execution of all Cash Management transactions within the local desk. Furthermore, the officer is actively implementing new business prospects in close cooperation with the cash management network and other related departments in the Bank.

Responsibilities

Mission: As part of the GTB Mid Office, the Senior Client Service Officer / CSAM will be responsible for supporting the cash management services development with focus on monitoring and ensuring a proper execution of all Cash Management transactions within the local desk. Furthermore, the officer is actively implementing new business prospects in close cooperation with the cash management network and other related departments in the Bank.

As Senior Client Service Officer/CSAM you will support the GTB Cash Management team in Country. You will report to the Head of GTB Client Service in Belgium. Products and services to be marketed will include, amongst others:

• Domestic and international means of payment
• Foreign Exchange (when related to cross-border payments)
• Electronic Banking products as well as associated services
• Liquidity Management solutions like cash pooling
• Domestic and International Guarantees
• Active cross-selling with the different Business Lines of the Bank especially with the trade services and factoring department of GTB

The role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter. The Senior Client Service Officer / CSAM is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels. The role requires a strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity.

Tasks and responsibilities

• He/She is responsible for a portfolio of V.I.P. clients
• He/She is the privileged point of contact for these clients across our organization for any service and support
• He/She is committed to build and strengthen the relationship with these clients
• He/She has full responsibility to make regular cient visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
• Serve the other Clients of the desk, throughout the pre, mid and post implementation stages
• Support of Cash Management Team in origination and execution of transactions
• Follow-up on customer requests and needs, and identify new opportunities
• Close cooperation with Back Office teams in connection with monitoring/handling of client orders and other operational issues
• Close cooperation with all teams within the Network, as well as with all supporting teams within Paris headquarters
• Active cooperation with all other local business lines within Brussels branch
• Active follow up and review of the (new/outstanding/expired) guarantees
• Create added value for clients pro-actively identifying synergies within the Global Transaction Banking Business lines
• Risk/compliance: follow up the KYC reviews of the cash management clients and the alerts triggered by transaction filtering
• Participate in the permanent supervision activities of the GTB desk
• You will be involved in managing the correspondence with the SG Network
• You will be involved in reviewing the coherence of limits and outstanding and in the yearly credit reviews for the GTB clients
• Being part of the GTB Client Service work on implementing of cash management solutions (Isabel, Swiftnet, Cash Pools, credit facilities,..)

The Cash Management Client Service interacts closely with Front office and Middle-Office in Brussels, our Head office in Paris as well as all GTB stakeholders such as Product Teams, Global Banker Teams and the Relationship Colleagues, product development areas and the Departments in charge of risks analysis and monitoring at Head Office in Paris.

Profile required

Studies & experience

• Graduate in a Master Degree
• Ideal past experience in Banking, Global Transaction Banking

Language skills

• Fluent in: Dutch, English and French
• Other foreign language skills would be advantageous

Technical, operational & Soft skills

• Highly proficient with Microsoft (Excel, PowerPoint, Word) and superior analytical and quantitative skills
• In Depth knowledge of cash management products (transactions, electronic banking, pooling, guarantees, ..) minimum three years of pr