IRRT Principal Technician

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· Proficiency in design, integration and implementation of directory systems (based on DirX COTS) /lili
· Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards /lili
· Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products /lili
· At least 2 years' experience in Identity Management /lili
· Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements. o Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX /lili
· Familiarity with Active Directory for managing user accounts, permissions and access control within the organization's network environment /lili
· Proficiency in SQL for database management and querying /lili
· Experience with .
NET or Java development for software customizations and enhancements /lili
· Familiarity with PowerShell scripting for automation and system administration tasks /lili
· Experience with Linux Red Hat operating system administrationo Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates /lili
· Experience in providing technical support and maintenance for similar software systems based on DirX COTS /lili
· Experience in developing new functionality for similar software systems based on DirX COTS (I.e. Java and TCL) /lili
· Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years) /lili
· Excellent communication skills to effectively interact with users, team members and stakeholders /lili
· Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team /lili
· Must demonstrate an ability and keen sense for problem-solving /lili
· Motivated, good communication skills, team player /lili
· Able to work independently with minimal supervision /lili
· Knowledge of NATO responsibilities and organization /li /ulh3DUTIES/ROLE: /h3ulli
· Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity) /lili
· Establish, administer and maintain DirX Directory /lili
· Synchronization tool parameters and repository tool parameters /lili
· Develop and implement operating procedures following Purchaser's guidance /lili
· Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM) /lili
· Troubleshoot and diagnose software issues reported by users /lili
· Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported /lili
· Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement /lili
· Offer on the job training and documentation to the Level 1 support team for software usage and best practices /lili
· Perform data backups and disaster recovery procedures as described in Administrator Manual /lili
· Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities /lili
· Ensure compliance with software license agreements and security protocols /lili
· Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS. /lili
· Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures. /lili
· Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality /lili
· Configure DirX to connect additional HR sources as Authoritative Data Source /lili
· Build additional connectors to facilitate the integration with other systems using standard DirX technologies /lili
· On-Call Support and Responsibilities /lili
· The Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff /lili
· On-call activities are considered delivery-based and part of the monthly sprint cycle /lili
· On-Call Rotation Schedule /lili
· The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week /lili
· On-call shifts will cover critical issues outside the normal

working hours
/lili
· The Contractor's personnel would cover maximum 2 weeks per month /lili
· On-Call Responsibilities /lili
· Responding to urgent incidents or requests during the designated on-call hours /lili
· Resolving high-priority incidents to ensure minimal downtime and quick resolution /lili
· Documenting any on-call activities, including actions ta