Generative AI Engineer

Help Shape the Future of AI-Driven Assistance

At Redion (Europ Assistance), we have been supporting customers for over 60 years through innovative assistance, insurance and care solutions. As part of our ambitious transformation journey, we are accelerating the industrialization of Artificial Intelligence across Northern Europe.

Our mission is clear: leverage AI at scale to improve operational efficiency, customer experience, decision-making and automation while ensuring the highest standards of governance, compliance and responsible AI.

To support this journey, we are looking for an AI Engineer (Operations & AI Transformation) .

Your Impact

As AI Engineer, you will play a key role in designing, building and deploying AI solutions that deliver measurable business value across multiple domains including:

• Mobility & Roadside Assistance
• Travel Assistance
• Travel Claims
• Customer Service
• Back Office Operations

You will collaborate closely with Operations, IT, Data and Digital teams across four countries to transform business challenges into scalable AI solutions.

What You'll Do

Build AI Solutions That Matter

• Design, develop and deploy AI/ML solutions for operational use cases
• Develop conversational AI solutions including chatbots, voicebots and AI assistants
• Create AI-powered decision support tools and Agent copilots
• Build end-to-end AI pipelines from prototype through production
• Integrate Large Language Models (LLMs) into business processes
• Implement RAG architectures and prompt engineering best practices
• Develop knowledge assistants and intelligent case summarization solutions
• Automate repetitive and high-volume operational tasks

Operationalize AI at Scale

• Deploy and monitor AI solutions in production environments
• Implement MLOps practices including versioning, monitoring and performance tracking
• Ensure scalability, reliability and continuous optimization

Deliver Business Value

• Assess and prioritize AI use cases based on impact, feasibility and ROI
• Drive measurable outcomes such as:
• Increased automation rates
• Reduced Average Handling Time (AHT)
• Lower operational costs

Ensure Responsible AI

• Ensure compliance with GDPR, EU AI Act and Generali Group standards
• Contribute to AI governance, risk assessments and model documentation
• Promote responsible AI practices across the organization

What You'll Bring

• Bachelor's or Master's degree in Computer Science, AI, Data Science or a related field
• 3+ years of hands‑on experience in AI/ML Engineering
• Experience with Machine Learning frameworks and production-grade AI solutions
• Hands‑on experience with:
• LLMs
• NLP
• Prompt Engineering
• APIs
• AI Automation
• Experience with Azure Cloud technologies (preferred)
• Understanding of AI governance, GDPR and Responsible AI principles
• Strong stakeholder management and communication skills
• Ability to connect technology with business outcomes and ROI

Why Join Redion?

• Direct impact on operational excellence and customer experience
• International exposure across multiple countries and business lines
• Opportunity to build AI solutions that are used in production at scale
• Access to continuous learning and development opportunities
• Flexible working environment and work-life balance

• Group Insurance

Modern offices located opposite Brussels Central Station