IT WMS Support Engineer

pbReady to Join the Backstage Crew? /b /ppAt Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack ship to IT and HR. /ppBut we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. /ppWhether you're on the warehouse floor or behind a screen, you’ll find: /pullipbStrong connections /b with colleagues who support and celebrate you. /p /lilipbFast growth /b in a company that’s expanding across Europe, the US, and Asia. /p /lilipbHigh energy /b in a dynamic environment where no two days are the same. /p /lilipbGuided freedom /b to take initiative, solve problems your way, and grow your career. /p /li /ulpWe believe in bentrepreneurship, expertise, excellence, /bandb engagement /b — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. /ppSo if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. /ppBehind the scenes is where the real excitement begins. Ready to join us? /ph3The role /h3pAs IT WMS Support Engineer, you play a key role in supporting the business-critical warehouse applications at the heart of our logistics operations. You provide functional support and troubleshooting for end users of our WMS platforms — JDA by Blue Yonder and Manhattan Associates’ Warehouse Management for IBMi (WMi) — keeping day-to-day warehouse processes running smoothly across the global organization. /pbr/pReporting to the regional IT WMS Support Supervisor, you respond to user questions, resolve software issues, monitor interfaces, and help ensure stable and effective system performance. You work closely with the wider IT WMS teams and the business on changes, projects, and go-lives — a varied, hands-on role at the point where IT meets the warehouse floor. /pbr/h3What you will do /h3ulliUser support troubleshooting — Provide 1st and some 2nd level support and training to WMS users: answering questions and troubleshooting issues related to system processes, functionality, and configuration. /liliDiagnosis resolution — Diagnose and resolve user errors and software problems by analysing error logs and reviewing system configurations, and provide appropriate solutions — including support for our in-house-built satellite applications. /liliInterface monitoring — Monitor and resolve (Boomi) interface issues on a daily basis, keeping the data flows between WMS and surrounding systems healthy. /liliKnowledge base — Develop and maintain Knowledge Base articles documenting common issues and solutions, enabling self-service support for users and preparing content for AI-based knowledge retrieval. /liliTicket SLA management — Use the IT Service Management (ITSM) tool to monitor ticket progress, ensure compliance with agreed service level targets, assess and set incident priority, and assign tickets to the appropriate support teams. /liliChanges projects — Work closely with other IT teams and the business to implement changes and updates through projects and Change Requests to WMS, ensuring optimal quality with minimal disruption to user operations. /liliFeature adoption testing — Support the roll-out of new WMS features and functionalities, helping users adapt to changes and get the most out of new enhancements, and participate in the testing and approval of integration and application development solutions. /liliGo-live support — Provide on-site support during project go-lives, serving as the primary point of contact for both business and IT stakeholders. /liliIncident ownership escalation – Take ownership of WMS incidents from initial analysis through resolution, coordinating with business and IT stakeholders as needed and escalating major or recurring issues to the appropriate IT teams. /li /ulbr/h3What you bring /h3ulliA minimum of 2 years of experience in Warehouse Management Systems application support, preferably in a 3PL environment. /liliIn-depth functional knowledge of WMS system architecture, including processes, customer setups, and configuration parameters. /liliA proven ability to troubleshoot and resolve user and/or software issues: identifying root causes, implementing effective solutions, and suggesting enhancements. /liliExperience in WMS application and integration testing. /liliExcellent communication and problem-solving skills, with the ability to interact effectively with users and technical teams. /liliThe ability to work independently and as part of a team, adapting to changing priorities and deadlines. /liliStrong organizational and time management skills, with the ability to manage multiple tickets simultaneously in a d