Business Analyst

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS
- Information Technology (IT) Management Level Associate

Job Description
& Summary Contribute to creating a better tomorrow The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fueled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place. Bring your talent. Learn new skills. Make a positive impact. As a technology-driven innovator, PwC is establishing a 'digital first' delivery model in collaboration with our clients. This approach encompasses more than just technological advancements; it focuses on innovative methods for addressing complex challenges, creating distinctive experiences, and accelerating business growth by leveraging our core expertise. The Products & Technology team at PwC plays a pivotal role in this initiative. We are responsible for designing, developing, and scaling products that empower both internal and external clients to advance their digital transformation. Our team supports PwC's business specialists by developing purpose-driven products. Key elements include process optimization, business transformation, the strategic application of advanced technology and data analytics, as well as the adoption of alternative delivery solutions. Our product offerings directly address present-day client challenges and open pathways for future growth. Our digital product teams strive to redefine possibilities through a commitment to client-centricity, agile methodologies, and entrepreneurial thinking.

Your Impact as a Business Analyst

• Analysing business needs and framing problems
• Engaging stakeholders to understand objectives, pain points, processes and opportunities, while challenging assumptions through structured critical thinking
• Translating business needs into clear requirements, user stories, process models and acceptance criteria that guide solution delivery
• Turning data into insight and compelling stories Using data, analytics and AI-enabled tools to explore information, identify patterns and support evidence-based decisions and creating clear narratives, presentations and recommendations that make complex findings understandable and relevant to different audiences
• Supporting product and change delivery Collaborating with product owners, technology teams, data specialists and business stakeholders throughout discovery, design and delivery. Supporting prioritisation, testing, implementation and adoption to ensure solutions address genuine user and business needs. Tracking expected benefits, risks, dependencies and feedback to help teams continuously improve outcomes
• Driving innovation with an entrepreneurial mindset Spotted opportunities to simplify processes, improve experiences and create value through technology, AI and data. Testing ideas pragmatically, learning quickly and contributing to prototypes, experiments and scalable solutions
• Collaboration & stakeholder engagement Facilitating interviews and workshops, asking thoughtful questions and building alignment across diverse stakeholder groups. Acting as a trusted bridge between business and technical teams, ensuring decisions remain connected to strategic objectives and user value

About you

Experience & education

Initial professional experience in business analysis, consulting, product delivery, process improvement, data analysis or a related field; relevant internships and graduate projects are valued. Master’s degree in Business Engineering, Economics, Management, Data & Analytics, Information Systems or a related field.

Core skills

• Strong critical-thinking and problem-solving skills, with the ability to structure ambiguity, identify root causes and evaluate options objectively
• AI and data savvy, with the confidence to work with data, analytics and AI-enabled tools while applying sound judgement and responsible-use principles
• Ability to capture and communicate business requirements using techniques such as process mapping, user stories, use cases and acceptance criteria
• Strong communication and storytelling abilities, including the ability to create concise, audience-focused presentations and recommendations
• Working knowledge of common productivity and collaboration tools; familiarity with data visualisation, process-modelling or agile delivery tools is an advantage

Mindset & ways of working

Entrepreneurial, curious and proactive, with the confidence to take ownership, spot opportunities and turn ideas into action. Collaborative and empathetic, with th