Relocate to Cape Town Head of VIP

h3Relocate to Cape Town Head of VIP (iGaming) /h3h3About the job Relocate to Cape Town Head of VIP (iGaming) /h3pOur client specialises in providing a comprehensive suite of premier business support services designed to meetthe diverse needs of their clients. From legal consultation and accounting support to banking solutions,compliance guidance, and administrative assistance, they pride themselves on delivering excellence in everyaspect of their work. /ppbRole Overview /b /ppThe Head of VIP Department is a senior leadership role responsible for the overall strategy, performance, anddevelopment of our Company’s operations. This role oversees the VIP Account Management team, setsstandards for high-touch client engagement, and ensures the retention, growth, and satisfaction of the company’smost valuable clients. /ppThe ideal candidate combines strategic thinking with hands-on leadership, deep experience in VIP customermanagement (ideally within iGaming, online entertainment, or similar client-centric industries), and a strongability to scale premium customer experiences. /ppbJob Type /b: Full time | Permanent /ppbRelocation /b: Cape Town /ppFrequent travel to Mauritius /ppbRequirements /b /pulliProven experience in a senior VIP, customer success, or retention leadership role /liliStrong background in VIP account management within iGaming, online entertainment, marketingservices, or similar industries /liliFluency in English and French ( would be a real plus) /liliDemonstrated ability to lead, motivate, and scale high-performing teams /liliStrong analytical and business-oriented mindset with experience using data to drive decisions /liliExcellent communication, negotiation, and stakeholder-management skills /liliAbility to handle sensitive situations with professionalism, discretion, and empathy /liliStrong iGaming experience is a must /liliBackground in sales retention, loyalty programs, or lifecycle marketing /liliProactive, solutions-driven leadership style /liliStrong commercial awareness and revenue-focused mindset /li /ulpbKey Responsibilities /b /ppbStrategic Leadership /b /pulliDefine and own the overall VIP strategy, aligning client engagement, retention, and growth initiativeswith company objectives /liliDevelop and continuously optimise VIP frameworks, service standards, and engagement models /liliIdentify opportunities to enhance VIP value propositions, loyalty programs, and exclusive offerings /liliLead, mentor, and manage the VIP Account Management team, including hiring, onboarding, training,and performance management /liliSet clear KPIs and performance benchmarks for VIP Account Managers /liliFoster a high-performance, client-centric culture focused on empathy, professionalism, andaccountability /li /ulpbClient Relationship Management /b /pulliOversee relationships with top-tier VIP clients and act as an escalation point for high-priority orcomplex cases /liliEnsure consistent, personalised, and premium experiences across the VIPclient portfolio /liliBuild long-term trust with key clients and stakeholders /li /ulpbPerformance, Analytics Reporting /b /pulliMonitor VIP activity, retention, lifetime value, and engagement metrics /liliAnalyse client behaviour and feedback to identify trends, risks, and growth opportunities /liliProvide regular reporting and insights to senior leadership on VIP performance and outcomes /li /ulpbCross-Functional Collaboration /b /pulliWork closely with Marketing, Sales, Product, and Customer Support teams to deliver seamless VIP experiences /liliContribute to the design and execution of VIP campaigns, promotions, and exclusive events /liliEnsure alignment between VIP initiatives and broader company strategies /li /ul