2nd line support engineer
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Vacature: 2nd Line Support Engineer (Salesforce & M365 / SharePoint)
Regio: Gent & omstreken (Flexibel thuiswerk: 1–2 dagen/week op kantoor)
Dienstverband: Voltijds Bediende contract, project contract (geen freelancers)
Startdatum: Eind oktober / begin november
Ben jij een enthousiaste en proactieve IT-professional met een passie voor M365, SharePoint en Salesforce? Zoek je een rol waarin je écht de diepte in kunt gaan, kwaliteit boven snelheid gaat, en je de ruimte krijgt om de beste oplossingen neer te zetten? Dan hebben wij de perfecte uitdaging voor jou
Over de rol
Als 2nd Line Support Engineer ben jij de spil in de IT-dienstverlening van onze klant. Je pakt geëscaleerde incidenten en vragen op vanuit het interne ticketingplatform en zorgt voor een vlekkeloze werking van de IT-omgeving. Je werkt in een dynamische omgeving waar eigen initiatief en kwaliteit vooropstaan.
Jouw verantwoordelijkheden
- SharePoint Online Beheer: Aanmaken, structureren en onderhouden van sites, documentenbibliotheken en toegangsrechten.
- M365 & Workspace Troubleshooting: Oplossen van complexe synchronisatie- en toegangsproblemen binnen SharePoint, OneDrive en Microsoft Teams.
- Integraties & Optimalisatie: Ondersteunen en verbeteren van de integratie tussen SharePoint en andere M365-toepassingen (zoals Power Apps en Power Automate).
- 2nd Line Incident Response: Behandelen van geëscaleerde tickets, bewaken van proceskwaliteit (ITIL) en eindgebruikers effectief ondersteunen.
- Salesforce Administration: Beheren en ondersteunen van onze Salesforce-omgeving voor de dagelijkse werking.
Wie zoeken wij?
- Ervaring: 2 tot 5 jaar ervaring in een vergelijkbare 2nd line support- of functionele beheerrol.
- M365 & SharePoint Expert: Grondige kennis van SharePoint Online, Teams, OneDrive en affiniteit met Power Platform.
- Salesforce & ITIL: Kennis van of ervaring met Salesforce Administration en werken volgens ITIL-processen.
- Instelling: Proactief, klantgericht, communicatief en enthousiast om zaken grondig uit te zoeken.
- Locatie: Woonachtig in de regio Gent (of bereid om 1 à 2 dagen per week naar kantoor in Gent te komen).
Wat bieden wij?
- Een marktconform salarispakket aangevuld met aantrekkelijke extralegale voordelen.
- Veel flexibiliteit: 1 tot 2 dagen per week op kantoor in de regio Gent, gecombineerd met thuiswerk.
- Een omgeving waar kwaliteit boven kwantiteit gaat: ze nemen de tijd om de juiste processen én de juiste mensen op te bouwen.
- Een voorziene opstart rond eind oktober / begin november.
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