Process expert/coach

Process expert/coach - BNP Paribas Fortis

Dates: 2026-10-15 — 2027-06-30

BNP Paribas Fortis is seeking an expert Process expert/coach for its Agile Process Coaching team in Brussels. The mission brings together Agile ways of working, continuous improvement and collaboration in a dynamic IT landscape. Its purpose is to empower teams, strengthen IT excellence and help colleagues deliver more value. Smarter and more efficient IT processes also support the organization’s ambition to contribute to a more sustainable world.

You will coach and mentor the Process Team in its daily activities, improvements and evolution. You will define and maintain IT processes aligned with the Group process framework, including delivery management, organization, sourcing, risk and security management. You will ensure compliance and identify gaps arising from IT Group rules, National Bank of Belgium requirements or EU regulations. Working with key partners, you will help simplify and optimize processes, support maturity assessments and documentation, and evolve the agile process referential and knowledge management tools.

The assignment requires at least ten years of relevant experience and a master degree or equivalent experience. Strong analytical skills, proven IT delivery and/or Production experience, clear communication, multidisciplinary collaboration, workshop coaching and high-quality writing are mandatory. Process improvement techniques, IT management frameworks, regulatory knowledge and banking experience are preferred; Lean or IT framework certifications and Dutch or French are optional. Fluent spoken and written English is required, and the working arrangement is 50% onsite in Brussels and 50% homeworking with no travel required.

Responsibilities

• Coach and mentor the Process Team in daily activities, improvements and team evolution.
• Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams, including delivery management, organization, sourcing, risk and security management.
• Ensure compliance and proactively identify gaps or improvement needs arising from IT Group rules, National Bank of Belgium requirements or EU regulations.
• Coach and collaborate with key partners, enabling them to steer, continuously simplify and optimize processes across the organization.
• Support process maturity assessments and contribute to process documentation within the agile referential.
• Ensure the evolution of the process agile referential and knowledge management tools.

Must Have

• Ten years relevant experience
• Master or equivalent experience
• Strong analytical skills
• IT delivery or Production
• Clear effective communication
• Effective team collaboration

Nice to Have

• IT management frameworks
• Compliance regulatory knowledge
• Banking sector experience
• Optional Dutch language
• Optional French language
• Optional Lean certification
• Optional IT framework certification

Detailed Responsibilities and Skills

General skills and experience

• At least 10 years of relevant experience.
• Fluent English, both spoken and written.
• Strong analytical skills.
• Ability to create structure in complex matters.
• Proven experience in IT delivery and/or Production.
• Clear communication.
• Ability to excel in multidisciplinary environments.
• Ability to facilitate workshops with multiple stakeholders.
• Ability to coach workshops with multiple stakeholders.
• Ability to produce high-quality written content.
• Ability to structure information cleanly.
• Experience in IT.
• Diplomatic communication.
• Customer-oriented approach.
• Structured approach.
• Ability to work independently.
• Accuracy and precision.
• Quality-minded approach.
• Goal-oriented approach.
• Leadership.
• Experience in the banking sector.
• Dutch is optional; no proficiency level stated.
• French is optional; no proficiency level stated.

Technical skills and frameworks

• Experience with process improvement techniques, such as PDCA or value stream mapping.
• Familiarity with IT management frameworks.
• Knowledge of compliance and regulatory requirements.

Certifications (optional)

• Optional Lean certification; no specific certificate or issuer named.
• Optional IT framework certification; no specific certificate or issuer named.
• Coach and mentor the Process Team in daily activities, improvements and team evolution.
• Define and maintain IT processes aligned with the Group process framework, creating c