Director of Digital Products
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- Opportunity to drive strategic impact
- Growth and leadership exposure
About Our Client
Market-leading consumer business, based in Bangkok.
Job Description
- Develop and lead the digital experience strategy, creating seamless customer journeys that drive engagement, satisfaction, and business growth.
- Oversee the design, optimization, and performance of digital platforms, ensuring intuitive, accessible, and user‑centric experiences across all touchpoints.
- Lead user research, usability testing, customer journey mapping, and experience audits to identify opportunities for continuous improvement.
- Leverage customer insights, behavioral analytics, and market trends to inform UX decisions, prioritize enhancements, and measure success.
- Partner with Product, Technology, Marketing, and Business teams to deliver innovative digital solutions aligned with strategic objectives.
- Drive UX best practices, design standards, personalization initiatives, and conversion optimization programs to enhance customer outcomes.
- Build and lead a high‑performing digital experience team while managing project delivery, budgets, resources, and governance to achieve business goals.
The Successful Applicant
- Proven experience leading digital experience, UX, digital product, or customer engagement functions within a complex organization.
- Strong understanding of user‑centred design principles, customer journey mapping, usability testing, and digital experience optimization.
- Demonstrated ability to translate business objectives into digital strategies that drive customer satisfaction, engagement, and commercial outcomes.
- Data‑driven mindset with experience using analytics and customer insights to inform decision‑making and measure success.
- Excellent stakeholder management skills, with the ability to influence and collaborate across business, technology, product, and marketing teams.
- Strong leadership capabilities with experience building, mentoring, and managing high‑performing teams.
- Forward‑thinking and innovative, with a passion for emerging technologies, digital trends, and continuous improvement.
What's on Offer
- Comprehensive group insurance coverage.
- Permanent position based in Bangkok.
If you meet the requirements and are ready to lead digital transformation in the consumer leading industry, consider applying for this role.
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