Application Support Engineer
Il y a 3 heures
, Belgique
Brayton Global
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
Required Qualifications & Skills
Education & Experience
- Bachelor’s degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
- Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
- Familiarity with EU environmental regulations is a plus.
Technical Skills
- Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
- Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
- Ability to quickly learn new software and adapt to agile development cycles.
Soft Skills
- Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
- Customer-centric mindset with patience and empathy for users with varying technical skills.
- Analytical thinking to troubleshoot issues methodically and propose solutions.
- Team collaboration with developers, policy officers, and other support agents.
- Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).
Other Requirements
- Willingness to work in shifts
- Mandatory office presence twice per week
