Onsite Support Engineer

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Arrondissement of BrusselsCapital, Brussels, Belgique ITProposal Temps plein

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h3Onsite Support Engineer /h3 pbLocation: /b Brussels, Belgiumbr/bDuration: /b 6 monthsbr/bStart Date: /b ASAPbr/bExperience: /b 8–10 years /p h3Role Overview /h3 pWe are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments. /p h3Key Responsibilities /h3 ul liProvide onsite and remote support for Windows laptops, desktops, and peripherals. /li liTroubleshoot hardware, software, operating system, and application issues. /li liSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite. /li liPerform device installations, replacements, upgrades, and asset management. /li liSupport Apple iPhones, iPads, and Android smartphones and tablets. /li liConfigure email, Teams, VPN, and mobile applications. /li liManage device enrollment through Microsoft Intune or other MDM solutions. /li liSupport Microsoft Teams Rooms and video conferencing equipment. /li liTroubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices. /li liPerform pre-meeting checks and provide executive meeting support when required. /li liCoordinate with AV vendors to resolve complex issues. /li liProvide onsite technical support to infrastructure, network, security, server, and workplace teams. /li liPerform cable patching, equipment installation, device replacements, and connectivity checks. /li liManage incidents and service requests through ServiceNow or equivalent ITSM tools. /li liEnsure SLA compliance and maintain accurate asset and CMDB records. /li liParticipate in site audits, technology refresh projects, and operational improvement initiatives. /li /ul h3Required Skills and Experience /h3 ul li8–10 years of relevant IT support experience. /li liStrong knowledge of Windows 10/11 operating systems. /li liExperience supporting Microsoft 365, Teams, Outlook, and OneDrive. /li liHands-on experience supporting Apple and Android mobile devices. /li liKnowledge of Microsoft Intune and mobile device management. /li liExperience with Microsoft Teams Rooms and meeting room technologies. /li liBasic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN. /li liFamiliarity with ServiceNow or similar ticketing systems. /li liStrong hardware troubleshooting and IT asset lifecycle management skills. /li liExcellent communication, customer service, and problem-solving abilities. /li /ul

Onsite Support Engineer

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