Dutch Travel Agent in Athens | Relocation Package
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About the Role
As a Travel Agent, you will serve as the primary contact for customers who need assistance before, during, or after their journeys. Using digital communication channels, you'll handle questions about bookings, itinerary changes, cancellations, refunds, and other travel concerns—ensuring a seamless experience for every customer.
Key Responsibilities
Assist customers through chat, email, and online platforms with a wide range of travel inquiries Manage reservations for flights, hotels, car rentals, and activities, including modifications and cancellations Provide clear and accurate details on travel plans, entry requirements, baggage policies, and refunds Support account-related issues, payments, and loyalty or rewards programs Identify urgent or complex cases (such as delays or missed connections) and escalate when needed Maintain accurate records of customer interactions in internal systems Work closely with internal teams and external partners to deliver high-quality service Meet performance goals related to service quality and response times Keep up to date with changes in travel policies, destinations, tools, and procedures
Requirements:
Language
Skills:
Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card
Skills:
Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Benefits:
Competitive
Salary:
Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Onsite Work: Engage and grow in a collaborative office environment Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel
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