Customer Succes Consultant
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Klantinteractie: Als Customer Success Consultant sta je in direct contact met klanten om hun behoeften te begrijpen, problemen op te lossen en sterke relaties op te bouwen.
Probleemoplossing: Je speelt een cruciale rol bij het oplossen van klantproblemen en draagt bij aan klanttevredenheid en loyaliteit.
Productkennis: Je wordt expert in het CRM/DMS-systeem en leert alle functionaliteiten en voordelen kennen.
Samenwerking met andere afdelingen: Je werkt nauw samen met collega’s om de efficiëntie en klanttevredenheid te verbeteren.
Ondersteuning en training: Je helpt klanten om het product optimaal te gebruiken en begeleidt hen bij de implementatie.
Change management: Je ondersteunt klanten bij veranderingen en helpt hen zich aan te passen.
Trainingsmogelijkheden en netwerking: Je krijgt de kans om training te volgen en ervaringen te delen met collega’s.
Werkorganisatie:Training: Minstens 2 weken vóór de uitrol, met sessies op kantoor en online.
Werktijden:Hypercare: 07:30 – 18:00 (1 uur pauze, overuren gecompenseerd)Aftercare: 08:00 – 17:00 (1 uur pauze)Uitrol: 4 weken per regio, start in Brussel, daarna Luik, Limburg, Vlaanderen…Geen werk in juli en augustus (Missie: eind maart – eind juni + september – eind november)Aanbod:CDD of Freelance-contractFirmawagen
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