Collection & Recovery Analyst
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Join our team as a Collection & Recovery Analyst and be the driving force behind successful collections across Belgium, France, and the Netherlands In this dynamic role, you will engage clients through various communication channels, evaluate recovery strategies, and collaborate with external partners to resolve unpaid invoices. If you're fluent in French and Dutch, and have a passion for improving processes while navigating a fast-paced environment, we want to hear from you Enjoy a competitive salary package, flexible working options, and a supportive corporate culture.
Description
- You proactively engage in follow-ups regarding unpaid invoices through phone calls, emails, and written correspondence, managing client portfolios in Belgium, France, and the Netherlands;
- You evaluate each situation on a case-by-case basis and determine the suitable recovery approach, which may include payment arrangements, formal notifications, asset recovery, or escalation to legal representation or enforcement officers;
- You collaborate with external partners, such as attorneys, enforcement officers, and debt recovery agencies, across three different legal territories while tracking the status of ongoing cases;
- You maintain precise and current records of all recovery actions and their outcomes in the company’s systems;
- You identify and report any recurring trends or systemic issues in the portfolios to the Finance Manager for further analysis;
- You work closely with the Customer Support team during each case, ensuring a seamless transition as clients move into the recovery stage and maintaining collaboration throughout the recovery process;
- You strive to enhance our collections procedures by driving improvements in efficiency through automation and artificial intelligence initiatives.
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